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You are here: Runbox Help > FAQs > Webmail

Does Runbox offer virus scanning?

Yes, you can activate this feature under Manager:Filter. New accounts have it enabled by default.

Filed Under: FAQs, Webmail     

How can I change or reset my password?

To change your password, just enter your current password in the box at the top of the Account page, and then enter the new one into blank box in the “User Information” section. The click “Save Settings” at the bottom of the page. To reset a lost/forgotten password, please use the automatic password reset function (only […] Read more

Filed Under: FAQs, Webmail     

How can I set my time zone?

Under Account, if your time zone is mismatched with your country, please reselect the country, and the right time zones will appear. Note: Sometimes you need to change your country to another one and then back before you see the time zones for the country you want.

Filed Under: FAQs, Webmail     

How can I view more messages per page?

This setting is found under Preferences. You can view up to 1000 messages at a time.

Filed Under: FAQs, Webmail     

How do I change my From/Reply-to address, my name, or my signature?

All these options are found under Webmail:Preferences, on the top left side of the webmail window. Please note that Preferences are by default the same as the Inbox for all folders, but can be changed on a per folder basis.

Filed Under: FAQs, Webmail     

How do I set Runbox Webmail to display HTML messages inline?

In order to have HTML messages displayed automatically, rather than as attachments, click on Preferences, and then select the option for Show HTML version. Then save your settings.

Filed Under: FAQs, Webmail     

How many people can I send my messages to?

The limit is 100 recipients per mail. If you are a trial user, you may not send more than 20 mails (i.e. to more than 20 recipients total) per day.

Filed Under: FAQs, Webmail     

I get logged out of my account every time I click on something, why?

Runbox webmail requires cookies to be activated in your browser. Please check whether your security settings are compliant with this. In IE, this corresponds to the “Medium” security setting.

Filed Under: FAQs, Webmail     

Importing contacts from another service?

To import your contacts (which must be in a CSV file), click Contacts in the main menu and then “Import” in the Contacts menu. After a CSV file has been uploaded, you can define a mapping from the Runbox fields (like first name, last name, phone number etc.) to the columns of your CSV file. […] Read more

Filed Under: FAQs, Webmail     

My mail won’t send, it tells me the address is invalid?

Please double check the address(es) you have typed; if using the address book, check the entries you have created there for errors also. Currently the webmail doesn’t support putting addresses in quotes or < >.

Filed Under: FAQs, Webmail     

What is the quickest way to delete mail?

You can delete a whole folder at a time, by checking it off from the menu, and then clicking Delete (below the folder list). This will only delete folders created by you, default folders will just be emptied. To empty your Trash folder, click on the “empty” link in brackets next to the Trash folder […] Read more

Filed Under: FAQs, Webmail     

When I reply to a message, it doesn’t display (quote) the original message?

If the message you are viewing is an HTML formatted message that does not include a “plain text” version then when you go to Reply there will not be an original message because Runbox only uses the “plain text” version for the Reply. The behavior is typically seen with HTML messages sent from Hotmail because […] Read more

Filed Under: FAQs, Webmail     

Why do some of my messages have a “winmail.dat” file attached in addition to or instead of the normal attachment(s)?

This has to do with Microsoft Outlook and Exchange mail software, please see the following documents: How to Prevent Winmail.dat Attachments from Being Sent in Outlook: http://email.about.com/od/outlooktips/qt/Prevent_Winmail_dat_Attachments_from_Being_Sent_in_Outlook.htm Disabe Winmail.dat Stubbornly Going to Recipients No Matter the Default: http://email.about.com/od/outlooktips/ss/wt121705a.htm

Filed Under: FAQs, Webmail     

Why doesn’t my name show on my outgoing mail?

You have to specify your name, signature and from/reply-to address (if diferent from your Runbox one) under Webmail:Preferences.

Filed Under: FAQs, Webmail     

Why is the font so small in my browser? Can I change the size?

You can change the size of the text in the Runbox interface by scrolling down to the bottom of the page and clicking on the A+ and A- buttons.  Your account will remember this setting for when you next login to your account. Note:  Currently, it isn’t possible to specify a default font size for […] Read more

Filed Under: FAQs, Webmail     
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