In this section you can manage your account’s security settings. We encourage you to enable Two-Factor Authentication and review the other settings in order to keep your account secure. For additional notes about Two-Factor Authentication and Application Passwords we recommend you read the page More About Two-Factor Authentication and App Passwords once you have read […] Read more
You can set your email client to leave a copy of downloaded messages on the server. Please see the documentation for your email client to find out where this setting is.
Runbox supports Bitcoin payments via the payment processor BitPay. In order to pay with Bitcoin, you will need a Bitcoin wallet. If you don’t have one already, you can set one up with BitPay. Once you have a Bitcoin wallet with some funds, you may proceed to Runbox Payment Options to subscribe to Runbox using […] Read more
Only as a last resort. If you want a new username, we suggest creating an Alias for your account. If you’re experiencing severe spam issues, we recommend training your spam filter as the most efficient method of dealing with spam. See the Filter Help page for more information. If you have exhausted all spam filter […] Read more
Aliases can be created and deleted from the Alias Administration page. An alias is a synonymous, extra email address, which delivers all incoming mail to your main account. Once you have created an alias it will begin to receive email within 15 minutes. You can use your email alias from the Compose window by selecting […] Read more
To host your domain’s mail with Runbox, you can add it from the Account > Email Hosting screen. You must change your domain’s MX records to mx.runbox.com (at your domain host), after doing this. You can use the “Catch all” feature or create other addresses on your domain, which can forward to different Runbox accounts if […] Read more
The most common errors associated with sending mail through an email client are: Error: 550 relaying prohibited (or similar) Runbox’ SMTP server requires that your mail client supports authentication. All you need to do is to check “My outgoing server requires authentication” under Account properties (in Outlook, there are similar options in other clients). Select […] Read more
On our Email Client Settings page we specify that you should use encryption for your incoming and outgoing mail connections with Runbox. This ensures that the data that is transferred between our servers and your devices is encrypted over the Internet so that others cannot read it if it is intercepted. Unfortunately, the terminology surrounding […] Read more
Yes, you can activate this feature under Manager:Filter. New accounts have it enabled by default.
If you are using an email program such as Outlook, Apple Mail or Thunderbird you might find our Recommended Email Programs page useful as it contains guides to setting up some popular email programs. If your email program does not automatically detect the correct settings for your Runbox account, or if you need to manually […] Read more
To change your password, just enter your current password and the new one into the 3 blank fields at the top of the Account page, and then click Save settings. To reset a lost/forgotten password, please use the automatic password reset function (only works with a valid alternate address registered).
If you need to have your account closed, please contact email@example.com or submit a support ticket at https://support.runbox.com
To POP from a specific folder only, create a new account in your mail client with the regular Runbox POP settings – only set your username in your email client like this: username%runbox.com%folder – for example: username%runbox.com%Sent.
Under Account, if your time zone is mismatched with your country, please reselect the country, and the right time zones will appear. Note: Sometimes you need to change your country to another one and then back before you see the time zones for the country you want.
This setting is found under Preferences. You can view up to 1000 messages at a time.
All these options are found under Webmail:Preferences, on the top left side of the webmail window. Please note that Preferences are by default the same as the Inbox for all folders, but can be changed on a per folder basis.
In order to have HTML messages displayed automatically, rather than as attachments, click on Preferences, and then select the option for Show HTML version. Then save your settings.
You can use a wide variety of email clients with Runbox. You can find instructions on how to do this for some of the most popular ones by following the links below. Apple Mail Thunderbird Outlook
You can use a regular browser, an FTP client, and several other methods to access your files area. Please see the Files help page for more information.
Runbox offers its members a number of alternative domain names that are synonymous, and can all be used to receive email in your account. Some examples of these alternative domains are firstname.lastname@example.org, email@example.com and firstname.lastname@example.org (there are others). What parts make up an email address? The part before the @ symbol is called the local-part, […] Read more
Your trial period lasts for 1 month. It has all the features of a paid account but does have some limitations that are in place to prevent people signing up for trial accounts and using them to send large amounts of junk email. The limits are: 20 messages per day – this is total recipients, […] Read more
The limit is 300 recipients per mail. If you are a trial user, you may not send more than 20 mails (i.e. to more than 20 recipients total) per day.
You can find details of the allowances and quotas for your account in your Account details and on our Price Plans page.
If you are connecting via a dialup or public terminal in particular, you may happen to have the same IP (Internet address for the machine you are connected from) as someone who has previously been found to have spammed or defrauded us. We apologize for the impact on honest users, and ask that you please […] Read more
There might be network problems between you and the Runbox servers, your Internet Service Provider might be blocking certain types of connections, or there could be problems within the Runbox services. To see whether there are any known service disruptions within Runbox, please see our Service Status posts . To confirm that the Runbox servers are running […] Read more
Runbox webmail requires cookies to be activated in your browser. Please check whether your security settings are compliant with this. In IE, this corresponds to the “Medium” security setting.
You set up email on these devices in the same way as with a regular email client. You can find the information you need on the Email Client Settings page. Some specific instructions for the iPhone are also available.
If you previously subscribed to Runbox, you can most likely reopen your account as we save both account data and email long after the account has expired. Accounts are permanently deleted after some time, depending on their status and whether or not they were paid or trials, prior to expiring. If it is still possible […] Read more
What are IMAP Folder Subscriptions? IMAP folder subscriptions allow you to choose which folders appear in your email program/client interface. Many people are unaware of this feature because when they set up their email account all the folders in their account are shown and that is what they want and expect. However, there are a […] Read more
eM Client (www.emclient.com) is an email client for Windows. It is free to use for home use, but you will need to get an free license from the developers website. To set up eM Client with Runbox, please follow the step-by-step instructions below. Add a new account to eM Client To add a new account […] Read more
To set up Microsoft Outlook 2013 with Runbox, please follow the step-by-step instructions below. Note: We also have instructions for Microsoft Outlook for Mac Note that the set-up process and dialogue boxes on your computer may vary from what is shown here, depending on what version of Outlook you are using. Add a new account […] Read more
To set up Microsoft Outlook for Mac with Runbox, please follow the step-by-step instructions below. Note: We also have instructions for Microsoft Outlook for Windows 2013. Note that the set-up process and dialogue boxes on your computer may vary from what is shown here, depending on what version of Outlook for Mac you are using. […] Read more
Mutt is a text-based IMAP client that is popular on Linux computers, and can be installed on for instance Ubuntu Linux. To set up Mutt with Runbox, add the following to a file named .muttrc in your home directory: set imap_user = “username” set imap_pass = “password” set smtp_url = “smtp://email@example.com:587/” set smtp_pass = “password” […] Read more
To set up Windows Live Mail with Runbox, please follow the step-by-step instructions below. Note that the set-up process and dialogue boxes on your computer may vary from what is shown here, depending on what version of Windows Live Mail you are using. Add a New Account to Windows Live Mail To add a new […] Read more
To import your contacts (which must be in a CSV file), click Contacts in the main menu and then “Import” in the Contacts menu. After a CSV file has been uploaded, you can define a mapping from the Runbox fields (like first name, last name, phone number etc.) to the columns of your CSV file. […] Read more
This article describes how to set up the Runbox email service with the Mail client on an iPhone or an iPad. The details and screenshots may differ slightly on other versions of iOS. For other smart phones, please refer to the information found in the basic IMAP and POP setup guides. 1. Open Settings Locate and tap Settings on your iPhone screen, […] Read more
To set up K-9 Mail with Runbox, please follow the step-by-step instructions below. Note that the setup process and dialog boxes on your device may vary slightly from what is shown here, depending on what version of K-9 Mail you are using (these screen shots were made with K-9 Mail 4.803). 1. Get started When […] Read more
To set up MailDroid with Runbox, please follow the step-by-step instructions below. Note that the setup process and dialog boxes on your computer may vary slightly from what is shown here, depending on what version of MailDroid you are using (these screen shots were made with MailDroid 3.53). 1. Get started When you open MailDroid […] Read more
What are message headers? Message headers are usually mostly hidden when you read email messages. You normally get shown certain parts of the headers such as From, To, CC, Date/Time and Subject, but there is a whole lot more and it can be very helpful in troubleshooting problems with messages. The image above shows how […] Read more
Many email clients have a default polling interval of 10 minutes, but if your client is set to poll more frequently than this the server might not be able to feed the folder information to the client before the next request. We recommend a interval of 10 minutes or more to avoid such timeouts.
Please double check the address(es) you have typed; if using the address book, check the entries you have created there for errors also. Currently the webmail doesn’t support putting addresses in quotes or < >.
New accounts take may take up to ten minutes before they are able to receive mail. All other functions work at once. If you are sending email to an address at a domain you have set up with Runbox, please verify your Domain Status from the Account:Email Hosting screen.
We generally recommend that you regularly review your Spam folder to check for any legitimate messages, and report them to the spam filter as “Not spam”. This keeps your spam filter tuned to new types of incoming spam while not becoming overly effective. It might become tedious to sort through all the messages in your […] Read more
If you are a business or organization that is new to Runbox it is worth considering a few points before you sign up for our accounts. By asking yourself the questions below, and considering the additional points mentioned you can save yourself some time and expense later on as you begin to use our service. […] Read more
If you are new to Runbox it is worth considering a few points before you sign up for one of our accounts. By asking yourself the questions below, and considering the additional points mentioned you can save yourself some time and expense later on as you begin to use our service. How many accounts do […] Read more
If you have tried to make a Visa or MasterCard payment and it has failed for some reason, we would like to offer the following information and advice. Some banks refuse credit/debit card transactions if they are being requested by a company outside the country the card was issued in. Even without a PayPal account […] Read more
Many people prefer to use an email program (app) instead of using webmail with a browser. Below we list some popular programs we can offer support for with links to our set up instructions for IMAP. Other email programs that support standard IMAP/POP and SMTP should also work with our service. Email Program link to […] Read more
Subscribing To begin with you will need to sign up for a free trial. This is how all Runbox accounts start out. You can find the “Sign Up for a Free Trial” button on our front page at https://runbox.com You can pay for Runbox as soon as your account is open, and there are a […] Read more
From the Home screen, tap Email. Enter the Email address and Password in the appropriate fields and tap Next. Note: If you have already set up an email account and want to set up another one, tap the Menu Key – > Settings -> tap the + sign. Your device will automatically start searching for […] Read more
The Name Servers to use for your Runbox Web Hosting account are: ns1.runbox.net ns2.runbox.net
You can receive your email using POP3 or IMAP protocols, and email is sent using the SMTP protocol. You can find the settings for this on our Email Client Settings page.
New mail will then not be delivered until you delete enough mail to go under your limit again. Remember that your Trash folder counts towards your disk usage. The “451 can’t verify sender” error when sending mail from a client, is also caused by being over your disk or bandwidth quota. For more information about […] Read more
Runbox does not tolerate any attempt to send unsolicited email, or any fraudulent, abusive, or unlawful activity. We do not allow our servers to be used for bulk mailing or marketing emails. You are responsible for all usage of your account, and failure to comply with these guidelines will result in immediate account cancellation. For […] Read more
You can send and receive emails totalling up to 130 MB in size with the Runbox email service. Remember, however, that your files will grow in size by approximately 33% when you attach them to your emails. This is due to the encoding process that is necessary to allow files to be sent as email […] Read more
You can delete a whole folder at a time, by checking it off from the menu, and then clicking Delete (below the folder list). This will only delete folders created by you, default folders will just be emptied. To empty your Trash folder, click on the “empty” link in brackets next to the Trash folder […] Read more
If the message you are viewing is an HTML formatted message that does not include a “plain text” version then when you go to Reply there will not be an original message because Runbox only uses the “plain text” version for the Reply. The behavior is typically seen with HTML messages sent from Hotmail because […] Read more
This has to do with Microsoft Outlook and Exchange mail software, please see the following documents: How to Prevent Winmail.dat Attachments from Being Sent in Outlook: http://email.about.com/od/outlooktips/qt/Prevent_Winmail_dat_Attachments_from_Being_Sent_in_Outlook.htm Disabe Winmail.dat Stubbornly Going to Recipients No Matter the Default: http://email.about.com/od/outlooktips/ss/wt121705a.htm
You have to specify your name, signature and from/reply-to address (if diferent from your Runbox one) under Webmail:Preferences.
You can change the size of the text in the Runbox interface by scrolling down to the bottom of the page and clicking on the A+ and A- buttons. Your account will remember this setting for when you next login to your account. Note: Currently, it isn’t possible to specify a default font size for […] Read more