If you are new to Runbox it is worth considering a few things before you sign up for one of our accounts. By asking yourself the questions below and considering the additional points mentioned you can save yourself some time and expense later on as you begin to use our service.

How many accounts do you need?

If you need just one account for yourself that’s great! We call that a Main account because it is your first account. It comes with some special privileges that also let you buy Sub-accounts in case you decide you want accounts for other people later on but at a lower cost than just buying other separate Main accounts. You can see the prices on our Price Plans page.

If you need more than one account, you will need to buy a Main account and then add one or more Sub-accounts. The first account you buy is automatically a Main account and all additional accounts attached to that Main account are Sub-accounts. The Main account administers all of the Sub-accounts attached to it. We have a page that details the differences between Main and Sub-accounts.

Who will administer your accounts if you have more than one?

If you have more than one account you will need to decide who will administer the accounts as this person will need to have access to the Main account. If you are buying a small number of accounts you can probably easily just decide which person will be in charge of them all, but if you are buying for a larger group of people or a organization you might need to give this more thought.

One thing to bear in mind is that although sub-accounts have their own log in details and can set their own password, the main account can also set the password. If the sub-account user has set their own password then they are likely to know if the main account changes the password, as the main account will not know what to return the password to. Just like main accounts we also allow sub-accounts to activate Two Factor Authentication (2FA) and the main account can’t reset this. This adds an additional layer of protection to sub-accounts.

If you have any questions about the above please let us know.

Are you using your own domain?

If you plan to use your own domain (e.g. domainyouown.com) for your email accounts that is absolutely fine.

To use your own domain with Runbox you only need to point the MX record to the Runbox incoming mail servers. You can find more using your domain with Runbox on our Email Hosting page.

Note: You may want to consider setting up an alias address on one of the Runbox domains for at least the Main account. If there is some problem with your domain you can use this address to correspond with us and it will make answering support requests easier for us as we will consider the alias to be a safe way to correspond with you while we resolve any issues.

Are you importing mail from your previous provider?

If you want to move mail across to Runbox from your previous email provider, you can do this using our IMAP Import tool. We have a help page about moving your email from another provider.

Note: Make sure you know how much mail each account needs before you begin importing mail. If you go over the account quota with imported mail you will cause the account to stop accepting new messages. Runbox accounts do not have shared storage like on some other email platforms; each account has its own dedicated storage so you need to make sure you buy the correct accounts for each account you are importing mail for to store existing as well as future email.