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You are here: Runbox Help > Documentation

About RMM

Runbox Mail Manager 6 Copyright © Runbox Solutions AS. All rights reserved. This software application is developed by Runbox Solutions AS and is protected by copyright law and international treaties. We are considering to open source Runbox Mail Manager, but currently it is proprietary. It does mostly consist of open source components. Runbox Mail Manager […] Read more

Filed Under: Documentation     

Access

The Access level in Manager gives you an overview of the different ways in which you can access your email. One of the most powerful features in Runbox is that it can deliver your email to any type of email device or client, and Access shows you how easy it is. Whether you want to access your email […] Read more

Filed Under: Access, Webmail     Tags: IMAP, POP, Webmail

Access Control, Last Logins and Sessions

As part of the Account Security features, we also provide you with details of the last logins, current browser sessions that are open and a way to control access to your account via an IP-based Manage IPs feature and Access Control List. You will find these features in Account > Account Security on the “Access […] Read more

Filed Under: Access, Documentation     

Account

In Account you can view and update your personal and account data. We encourage you to keep it as current and correct as possible so that we are able to contact you if necessary. When changing any of the settings in a section, make sure you click the “Save Settings” button under that section. The […] Read more

Filed Under: Account     Tags: domains, email hosting, password, settings, sub-account, username, web hosting

Account Features and Quotas

Depending on your subscription, your Runbox account includes various levels of storage space and the number of domains you can use with it will also be different. However, all Runbox accounts share some similar features and quotas that you should be aware of. The quotas are in place to stop excessive usage, but we are […] Read more

Filed Under: Account     Tags: limits, quotas

Account Security

In this section you can manage your account’s security settings. We encourage you to enable Two-Factor Authentication and review the other settings in order to keep your account secure. For additional notes about Two-Factor Authentication and Application Passwords we recommend you read the page More About Two-Factor Authentication and App Passwords once you have read […] Read more

Filed Under: Access, Account, Email Clients, IMAP, POP, SMTP     Tags: 2FA, OTP, security, settings, TOTP

Aliases and Profiles

An email alias is an extra email address which delivers email to your account, just as your main email address does. With Runbox it is even possible to have an alias deliver email to a Runbox account other than your own. A profile allows you to set up a separate identity for sending mail, and […] Read more

Filed Under: Email Aliases     Tags: aliases

Backup Information

Why is keeping a backup important? Keeping copies of your important files and messages (a backup) is extremely important because the devices your store your files on (hard drive, USB stick, phone/tablet etc.) can and do fail and this could prevent you from accessing your data. Whatever you use for your computing needs, we strongly […] Read more

Filed Under: Account, Documentation     Tags: backup

Catch All

Runbox supports a so-called “catch all” function for email hosting. This means that you will receive mail on any valid address for your domain without having to setup an explicit alias. All mail will automatically be received by your runbox account. Use this function with care. You will receive mail on every valid address for […] Read more

Filed Under: Email Hosting     Tags: domains, email hosting

Comma Separated Values

A Comma-Separated Values (CSV) file contains the values in a table as a series of ASCII text lines, organized so that each column value is separated by a comma from the next column’s value and each row starts a new line. A CSV file is a way to collect the data from any table, so […] Read more

Filed Under: Contacts, Webmail     Tags: export, import

Compose

To write and send new messages, click Compose in the Webmail menu or the main Runbox menu. By default, the Compose screen will open in a new window, much like an email client such as Outlook or Thunderbird. You will see a number of fields and buttons, all of which are explained below. From If […] Read more

Filed Under: Webmail     Tags: compose

Connection Encryption – SSL, TLS and STARTTLS

On our Email Client Settings page we specify that you should use encryption for your incoming and outgoing mail connections with Runbox. This ensures that the data that is transferred between our servers and your devices is encrypted over the Internet so that others cannot read it if it is intercepted. Unfortunately, the terminology surrounding […] Read more

Filed Under: Email Clients, Encryption, IMAP, POP, SMTP     

Contacts

Contacts lets you store the personal information of your contacts, making their names and email addresses are available in Compose. The Contacts screen consists of two main parts: the Groups list to the left, and the Contact list in the main section to the right. Contacts menu Email To send email to one or more […] Read more

Filed Under: Contacts     Tags: addresses, contacts

Cookies and why we use them

The Runbox Webmail service requires cookies to be accepted by your browser for it to function. A cookie is a small piece of data sent from our web servers to your web browser and stored on your computer. Like many websites, Runbox uses session cookies which are used to keep you logged in to your […] Read more

Filed Under: Webmail     

DKIM signing

DKIM (DomainKeys Identified Mail) is an email authentication method that places a digital signature (a piece of code) in the headers of your outgoing mail. This helps receiving email servers identify if the message was genuinely sent by you, the domain owner, and confirms that certain aspects of the message have been unchanged since the […] Read more

Filed Under: Email Hosting     

Domain Hosting

We are currently not registering new domains or transferring domains in. If you currently have a domain registered through us nothing will change at this time and you can continue to renew your domain as normal. Sorry for any disappointment caused. With Runbox Domain Hosting you can register a brand new domain name and configure […] Read more

Filed Under: Domain Hosting     Tags: domains, email hosting

Email Aliases for Domains

Once your domain is set up and Runbox has verified your settings, you can set up aliases on your domain. An alias can be an address on your own domain or another Runbox address. Your domain must be listed as “Active” under Account > Email Hosting before you can set up aliases on it. More information: Email […] Read more

Filed Under: Email Aliases     Tags: aliases, domains

Email Hosting

With Runbox Email Hosting you can manage the email for a domain you already own from your Runbox account. You can add a domain to an existing Runbox account, or sign up for an account using your domain rather than using a Runbox domain. This means that you can have email that is sent to […] Read more

Filed Under: Domains, Email Hosting     Tags: domains, email hosting

Email Hosting Setup

This article explains how to set up your Runbox account to accept email for your existing domain name. Go to Account > Email Hosting  in the main menu. Enter a domain name that you own or administer. Select Catch all if you want your Runbox account to receive all email sent to that domain, or specify […] Read more

Filed Under: Domains, Email Hosting     Tags: domains, email hosting

Email Program Settings

If you are using an email program such as Outlook, Apple Mail or Thunderbird you might find our Recommended Email Programs page useful as it contains guides to setting up some popular email programs. If your email program does not automatically detect the correct settings for your Runbox account, or if you need to manually […] Read more

Filed Under: Access, Email Clients, IMAP, POP, SMTP     Tags: encryption, IMAP, POP, security, settings, SMTP, SSL, tls

Email Subject Abbreviations

Here are some common English abbreviations used in email subjects.   Standard prefixes These prefixes are usually inserted by the e-mail client.   RE: or “Re:” followed by the subject line of a previous message indicates a reply to that message. FW: a forwarded message. Also written as “FWD: “, “Fwd: ” or “Fw: “. […] Read more

Filed Under: Documentation     

Enabling TLS/SSL Encryption on the POP Service

From 20 December 2017 all customers using our POP service to access their email will be required to use a secure encrypted connection. This is a standard feature in email programs/apps and requires only a minor change to your settings. Connecting with encryption ensures that your username, password and email are all transmitted between your […] Read more

Filed Under: POP     

Expressions Dictionary

Absolute-a-mente — Absolutely Ah, Ha! — As in – I get it or caught you! Ah-hem — Clearing throat, not really Au Contraire — French – On the contrary Au Contraire, mon amie — French – On the contrary my friend Bada-boom, bada-bing — The next thing you know. As easy as that. Bodacious — […] Read more

Filed Under: Documentation     

Files

With Runbox Files you can store all your files online and access them wherever you might be. By keeping your files centralized on the Runbox servers you can always stay synchronized, backup your data with the click of a mouse, save email attachments online for later use, and even edit them with office applications. Using […] Read more

Filed Under: Documentation, Files     Tags: files, FTP

FileZilla

To upload your web pages to our Cpanel based web hosting, you can follow these instructions: Download and install FileZilla Client: https://filezilla-project.org/ Click on Site Manager New site Enter your domain name: domain.com Host Server name: host02.runbox.net (Example) Encryption: Require explicit FTP over TLS Logon type: Normal User: your-ftp-username Password: your-ftp-password Connect You can find […] Read more

Filed Under: Web Hosting     

Filter (spam, whitelist, blocked senders, sorting)

The Filter level in Manager lets you reject unwanted email and sort your email in a number of different ways. Make sure you click [Save settings] if you make any changes to the settings. Unwanted Email Protection These settings are found at the top of the Filter page, and protect your account from potentially harmful […] Read more

Filed Under: Filter, Spam     Tags: filter, junk mail, sort, Spam

Folder Management

[ The Webmail folders are listed alphabetically in a familiar folder tree to the left in the Webmail window. The standard Runbox folders (Drafts, Inbox, Sent, Spam, Templates, and Trash) are always listed first. The folder hierarchy can be expanded to show sub-folders by clicking the + sign in front of the folder name, or […] Read more

Filed Under: Webmail     Tags: folders, Webmail

Folders

The folders are listed alphabetically (except for standard folders like Inbox and Trash) in a familiar folder tree to the left in the Webmail window. The folder hierarchy can be expanded to show sub-folders by clicking the + sign in front of the folder name, or by clicking the “Expand all” icon at the top […] Read more

Filed Under: Webmail     Tags: folders, Webmail

Forwarding Email Using Filters

Runbox supports automatic forwarding of email in a number of ways. These can be used individually or together for a variety of purposes. Forwarding email to Runbox and non-Runbox addresses using filters It is also possible to use filters to forward any email based on certain criteria to an address not on the Runbox system. […] Read more

Filed Under: Filter     Tags: aliases, filter, forwarding, redirecting

How Do Internet Domains Work for Email?

Runbox offers its members a number of alternative domain names that are synonymous, and can all be used to receive email in your account. Some examples of these alternative domains are demo@runbox.com, demo@runbox.no and demo@runbox.eu (there are others). What parts make up an email address? The part before the @ symbol is called the local-part, […] Read more

Filed Under: Email Hosting, FAQs     Tags: alternative domains, domains

Identities/Profiles

“An error occurred while sending mail. The mail server responded: Invalid From address. Please see https://help.runbox.com/identities/.” To send messages from an address that is not your main Runbox username or an alias address on the account that is sending the message you must verify ownership of that address otherwise our servers will not allow you […] Read more

Filed Under: Email Clients, SMTP     

IMAP Folder Subscriptions

What are IMAP Folder Subscriptions? IMAP folder subscriptions allow you to choose which folders appear in your email program/client interface. Many people are unaware of this feature because when they set up their email account all the folders in their account are shown and that is what they want and expect. However, there are a […] Read more

Filed Under: Email Clients, IMAP     Tags: IMAP

IMAP for eM Client

eM Client (www.emclient.com) is an email client for Windows. It is free to use for home use, but you will need to get an free license from the developers website. To set up eM Client with Runbox, please follow the step-by-step instructions below. Add a new account to eM Client To add a new account […] Read more

Filed Under: Email Clients, IMAP     

IMAP Import

To import any email you have stored with other email providers, you can use our IMAP Import feature. IMAP Import will copy all folders and email in another account to your Runbox account. Information you will need to know You will need to know the following things about the current email service before you begin an IMAP Import: That the service […] Read more

Filed Under: Retrieve     Tags: consolidate, fetch, import

Legitimate message headers example

From demo@runbox.com Tue Jan 27 02:32:44 2015 Return-path: <demo@runbox.com> Received: from [10.9.9.207] (helo=mailfront03.runbox.com) by takara.runbox.com with esmtp  (Exim 4.69) id 1YFv1I-0002OP-4Z for demo@runbox.com; Tue, 27 Jan 2015 02:32:44 +0100 Received: from angua.runbox.com ([10.9.9.117] helo=bars.runbox.com) by mailfront03.runbox.com with esmtps (TLS1.0:RSA_AES_256_CBC_SHA1:32) (Exim 4.76) id 1YFv1M-0006HI-2s for demo@runbox.com; Tue, 27 Jan 2015 02:32:48 +0100 Received: from [10.9.9.241] (helo=rmm6prod02.runbox.com) […] Read more

Filed Under: Webmail     Tags: headers, Spam

Login

Login procedure To login to Runbox Webmail: Open your web browser and go to https://runbox.com, which provides a secure, encrypted connection.  Use https://runbox.com/mail for a simpler and faster login screen. Enter your username (your username is your primary Runbox email address) Enter your password. Asterisks (***) will appear in this field as you type, to help keep your […] Read more

Filed Under: Webmail     Tags: login, password, username

Logout

We recommend that you log out of your Runbox account every time you’re done using the service. This ensures that others cannot access your personal information and correspondence at the computer you use. To exit your Runbox account in a web browser, simply click “Logout” in the main menu. You will need to log in […] Read more

Filed Under: Webmail     Tags: logout

Manager

Manager is the core of the Runbox system, and is where you manage all your incoming email. With Manager you can retrieve from external email accounts, filter incoming email, and get information about the various ways by which you can access your Runbox email. You don’t need to configure or make any changes in Manager […] Read more

Filed Under: Manager     Tags: consolidate, organize

Moving to the New IMAP/POP Services

When you use a program or app such as Outlook, Thunderbird, and Apple Mail on your computer or mobile device to access your email, you are using the Runbox IMAP or POP services. We officially launched our new IMAP (Internet Message Access Protocol) and POP (Post Office Protocol) services in August 2015. Our aim is […] Read more

Filed Under: IMAP     Tags: IMAP

Moving Your Domain’s Email to Runbox

It’s both simple and safe to import your domain’s email to Runbox Email Hosting. This article explains how to set up one or more Runbox accounts, switch your domain to use Runbox, and then import any existing email from the other service. What you need to do We often get asked what the best procedure, […] Read more

Filed Under: Domains, Email Hosting     Tags: domains, email hosting

New Customers: Businesses/Organizations

If you are a business or organization that is new to Runbox it is worth considering a few things before you sign up for our accounts. By asking yourself the questions below, and considering the additional points mentioned you can save yourself some time and expense later on as you begin to use our service. […] Read more

Filed Under: Account, Getting started     

New Customers: Personal

If you are new to Runbox it is worth considering a few things before you sign up for one of our accounts. By asking yourself the questions below and considering the additional points mentioned you can save yourself some time and expense later on as you begin to use our service. How many accounts do […] Read more

Filed Under: Account, Getting started     

New IMAP Server Software in Open Beta Test

We are pleased to announce the start of the Open Beta Testing Phase of our new Dovecot IMAP servers. We are introducing new IMAP servers to improve our customers’ experience when using Runbox with their email clients and on mobile/tablet devices. If you would like to participate in our Open Beta test, please read the […] Read more

Filed Under: Email Clients, IMAP, Other     Tags: IMAP, SMTP

New Webmail search

The upgraded search function in Runbox 6 is based on the search functionality originally developed for Runbox 7. You will find the search area at the top of the message list when clicking Search in the Webmail menu. Simply start typing to search the messages in your account. The search function will show results as […] Read more

Filed Under: Webmail     Tags: search, Webmail

POP Fetch

With POP Fetch you can retrieve email from other email accounts that support the POP3 protocol, with or without SSL. Most email servers at work places, educational institutions, and private Internet Service Providers support this protocol. You can enter as many POP servers as you like, and retrieve the email at set intervals.  Note: New accounts […] Read more

Filed Under: Retrieve     

Preferences

Clicking “Preferences” in the Webmail menu lets you review and modify the options for Runbox Webmail. General preferences These options affect all of Runbox Webmail. Date format: Select the format to show dates in Webmail. Time format: Select the format to show timestamps in Webmail. Preferences for folder [folder name] Each Webmail folder has its own set […] Read more

Filed Under: Webmail     Tags: folders, profiles, settings, Webmail

Problem Solving

The information on this page may be useful in helping you resolve some of the more common problems people have with their Runbox accounts (including payment problems). Problems Logging In Two-Factor Authentication Application Passwords Payment Problems Not receiving mail from senders Problems Finding Certain Messages Problems logging in Problem Possible Causes Actions I can’t log […] Read more

Filed Under: Documentation     

Recommended browsers

We aim to make our web app work on as many browsers as possible. We recommend you use one of the following browsers for Runbox, and always ensure you are using the latest version of your computer’s operating system. We particularly recommend Firefox as it is an open source browser and because it has a […] Read more

Filed Under: Runbox 7, Webmail     

Recommended Email Programs (apps)

Many people prefer to use an email program (app) instead of using webmail with a browser. Below we list some popular programs we can offer support for with links to our set up instructions for IMAP. Many of the programs will let you set up multiple identities based on your Runbox aliases and we’ve indicated […] Read more

Filed Under: Access, Email Clients, Email Clients, Encryption, IMAP, SMTP     

Retrieve

The Retrieve level in Manager lets you consolidate any other email accounts in one place. As more and more of us keep multiple email accounts, it is both time-saving and easier to organize your electronic communication when you have one place which allows you to get an overview. And with Runbox you get the added […] Read more

Filed Under: Access     

Runbox 7 Help

The Runbox 7 web app is currently the default webmail interface for the Runbox email service. As we work to complete this major upgrade we encourage you to get involved in its development so that you can help shape the future of this new exciting web app. Runbox 7 documentation can be found at the […] Read more

Filed Under: Runbox 7     

Runbox Sender Policy Framework settings

Sender Policy Framework (SPF) is an extension to the email transmitting protocol that allows email services to verify the origin of a received message, thus helping counter forged, unsolicited email (spam). Email services receiving email from the Runbox domains may verify that the messages actually originate with the Runbox servers by looking up the SPF […] Read more

Filed Under: Documentation     Tags: spf

Secure Transfer of Email

The security and privacy of your email is a very high priority for Runbox, and we know it is for our members too. As such, it is worth reviewing some of the aspects of security that affect your email as it is transferred between you and Runbox and between Runbox and other email services. There […] Read more

Filed Under: Email Clients, Encryption, Webmail     Tags: encryption, security

Sub-Accounts

Sub-accounts are a good way to get additional email accounts with their own username and password for friends, family or business colleagues. Sub-accounts are cheaper than main accounts, but mostly share the same features. Sub-accounts are created and administered by a main account. If you already have one or more sub-account subscriptions you can set […] Read more

Filed Under: Account, Sub-Accounts     Tags: sub-account

Subaddressing/Plus Addressing

Runbox supports subaddressing, which is also often called plus addressing. This allows you to add a + in your email address followed by what is called a tag. An example is shown below for the account demo@runbox.com. demo+shopping@runbox.com You don’t need to set this up as an alias in your account, it just works, and […] Read more

Filed Under: Email Aliases, Filter     Tags: aliases, plus addressing, subaddressing

Tag management

Tags let you label messages across folders, and will allow you to organize and find messages more easily. To add a tag, open an email, select [New Tag] from the Tags field near the top, enter a tag name, and click “Add tag”. You can now sort messages by your tags in the message list. […] Read more

Filed Under: Webmail     Tags: Webmail

The Basics

Runbox is a fully-featured email service that you can use with your web browser, an email client like Thunderbird, Outlook, or Apple Mail, or with your mobile phone. A key feature of Runbox is that you can keep all your email on our secure servers so that you can switch between using a web browser, an […] Read more

Filed Under: Documentation     

Upgrading and downgrading accounts

Main accounts You can change your account plan at any time, but you should be aware of the way this works before doing so. you must pay for a full year of the plan you are switching to upgrades and downgrades take place immediately after you pay for the plan you are switching to an […] Read more

Filed Under: Account, Main Accounts, Sub-Accounts     

Usernames and Passwords

To log in to the computer servers that store your email, you will need your username and password. If you have activated Two-Factor Authentication, you will also need a Timed One Time Password or your One Time Passwords. Usernames Your username is your primary Runbox email address, and is displayed in the top right above […] Read more

Filed Under: Documentation     

Using the Alternative Runbox Domains

All Runbox domains are synonymous, and you can use whichever domain you like for receiving email. For example, demo@runbox.com is the same as demo@runbox.no, demo@runbox.us and demo@rbox.me. You can see a full list of Runbox domains you can use on the Aliases page when logged in to your account. Webmail settings to send from your […] Read more

Filed Under: Email Aliases     Tags: aliases, alternative domains, domains

Web Hosting

We are currently not offering new web hosting accounts. Sorry for any disappointment caused. With Runbox Web Hosting you can host your web site on Runbox’ servers using a domain name you own. If you don’t own your own domain and don’t want your own domain, you can set up a website using a Runbox […] Read more

Filed Under: Web Hosting     Tags: web hosting, website

Webmail

Video showing folder management in Runbox 5 Runbox Webmail gives you an overview of your email and is where you read incoming messages, organize your email in folders, and write new email. The Runbox Webmail comes in two flavors: The interactive Enhanced Webmail featuring drag and drop of messages, and Basic Webmail which is more conventional. You can try […] Read more

Filed Under: Webmail     Tags: folders, Webmail
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