In Account you can view and update your personal and account data. We encourage you to keep it as current and correct as possible so that we are able to contact you if necessary.

When changing any of the settings in a section, make sure you click the “Save Settings” button under that section.

The Account page has the following sub-pages:

User information

Username

Your username is your primary Runbox email address, and is displayed in the top right above your list of emails when you are logged in to the Runbox webmail. You also see your username at the top of the folder list and on the account page.

Note: You cannot use alias addresses to log in to your account.

@runbox – an address we have given you

Email address: username@runbox.com
Username:  username@runbox.com or just username

Other Runbox domains include @runbox.no, rbx.run, rbx.email, offshore.rocks, mailhouse.biz etc… and all will work with your username for logging in. A full list of our synonymous domains is available in your Account under Account > Aliases.

@domainyouown – an address on a domain you own yourself

Email address: localpart@domainyouown.com
Username:  localpart@domainyouown.com

Note: If you added your own domain after you were given an @runbox address, you username may not have changed and will be the same as for @runbox email addresses (see above) even though you mainly use your own domain for email you send. You can check this by looking at your username in the Runbox webmail as explained at the start of this page.

Password

We recommend you change your password from time to time, as this helps keep your account secure. You do this by writing the new password into the two blank fields provided, and saving the settings.

Your Runbox password can contain the letters a-z and A-Z, the numbers 0-9, and the following special characters:

+?=()&,.:;-_/*@!#~`#$%^&[]{}|\'"<>

Note that your password is case sensitive, so that “a” is different from “A”.

Password security

To ensure the security and privacy of your Runbox account, your password must:

  • Not be the same as your username.
  • Be between 6 and 64 characters long.
  • Contain a mix of characters, numbers, and letters (at least 2 characters, and at least 2 numbers, 2 special characters, or one of both).

Tips for choosing passwords and information on general account security can be found on our Username and Password Security page.

tip Note that if you use an email client (Outlook, Thunderbird, etc), it may take a few minutes for the new password to take effect via IMAP, POP, and SMTP.

Personal Details

Displays your first and last name, your address, and your timezone (for displaying the time on your mails correctly), and your alternative email address.

It’s a good idea to keep this information current so that we’re able to contact you, for instance in case you forget your password.

Storage Details

Provides information about the location of your email and related data stored on the servers. Also shows whether or not backup is available for your account (enabled by default).

Data Usage

This section provides an overview of your account’s quotas and usage. The quotas depend on the Subscription Plan you have chosen, as well as any add-ons you might have purchased.

There are a few other restrictions that affect all Runbox accounts and that you might want to be aware of.

Optional Settings

Here you can enter your mobile phone number as an alternative way to contact you, and choose whether Runbox should perform maintenance tasks for you such as emptying your Spam and Trash folders.

Automatic emptying of Trash and Spam

If the option Automatically empty Trash is enabled, messages that were saved or moved to your Trash folder more than 30 days ago will be deleted daily.

If the option Automatically empty Spam is enabled, messages older than 30 days will be deleted from your Spam folder when it is also designated as your spam folder in Manager > Filter.

Subscription Information

This section displays information about your subscription, and lets you choose whether or not Runbox should automatically renew it upon expiration. You can also renew your subscription manually by clicking the “Renew/Upgrade” link in the section header.

Whenever you renew your subscription, the new subscription period will be added to the end of the current one.

Add-on Products

Here you will find a list of any extra products you may have purchased, and lets you choose whether or not Runbox should automatically renew each of them.

You can also renew them manually by clicking the “Renew” link at the end of each line, which will add an extra period to the end of the current one.

Last Logins

This section shows the 20 most recent web logins, with the timestamp, IP address, location, and result of each login.

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