Runbox Help | How to use Runbox, FAQs, and Documentation

Status page

New customers	Accessing your account	Getting started with webmail
Personal customers Business customers About Runbox Free Trial & 60 day guarantee Recommended browsers	Usernames and Passwords Problems logging in Setting up two factor authentication (2FA) & application passwords Changing your username	Using the webmail Recommended browsers Folder management Preferences and settings Changing the name that I send messages from
Setting up an email program	Using your own domain	Subscriptions & payments
Using an email program Set up guides for recommended email programs Server details for use with email programs Encryption with an email program	Setting up your domain for use with Runbox SPF records DKIM signing	My bank card is declined I have a question about a charge for my account Upgrading or downgrading your account plan
Problems receiving messages	Problems sending messages	Main & sub-accounts
I am not receiving email from certain people who I know are sending me email. Messages to addresses using my domain are being rejected/not received	I get an error message when trying to send messages from my email program Messages are returned to me undelivered when I send to a specific address	Difference between main and sub-accounts Creating sub-accounts

Answers to common questions: Frequently Asked Questions

You can find a dedicated Runbox 7 Help page for the Runbox 7 web app and a series of blog posts about the features in Runbox 7.

Other help documents on this website mostly relate to the legacy Runbox 6 interface which is still available.

For step-by-step instructions for common (and some uncommon) tasks, please see our collection of How-tos.

In Documentation you will find details about all the sections and features of Runbox, organized in the same structure as the service itself.