Access Account Bulk Mailing Calendar Clients Contacts Documentation Domain Hosting Domains Email Aliases Email Clients Email Hosting Encryption FAQs Files Filter General Getting started How-tos IMAP Main Accounts Manager Other POP Retrieve Runbox 7 SMTP Spam Sub-Accounts Subscription/Billing Support Web Hosting Webmail

Status page

Check our status page for service updates.

 

Common help topics

New customers
Accessing your account
Getting started with webmail

Personal customers

Business customers

About Runbox

Free Trial & 60 day guarantee

Recommended browsers

Usernames and Passwords

Problems logging in

Setting up two factor authentication (2FA) & application passwords

Changing your username

Using the webmail

Recommended browsers

Folder management

Preferences and settings

Changing the name that I send messages from

Setting up an email program
Using your own domain
Subscriptions & payments

Using an email program

Set up guides for recommended email programs

Server details for use with email programs

Encryption with an email program

Setting up your domain for use with Runbox

SPF records

DKIM signing

My bank card is declined

I have a question about a charge for my account

Upgrading or downgrading your account plan

Problems receiving messages
Problems sending messages
Main & sub-accounts

I am not receiving email from certain people who I know are sending me email.

Messages to addresses using my domain are being rejected/not received

I get an error message when trying to send messages from my email program

Messages are returned to me undelivered when I send to a specific address

Difference between main and sub-accounts

Creating sub-accounts

A Guide for New Customers

We recommend reading our guides before signing up for a trial or paid account.
New Customers: Personal
New Customers: Business/Organization

 

Frequently Asked Questions and Problem Solving

Answers to common questions: Frequently Asked Questions

Read the support guide: Runbox Support Guide 

Problem solving: Problem Solving

Runbox 7 Webmail Help

You can find a dedicated Runbox 7 Help page for the Runbox 7 web app and a series of blog posts about the features in Runbox 7.

Other help documents on this website mostly relate to the legacy Runbox 6 interface which is still available.

How-Tos

For step-by-step instructions for common (and some uncommon) tasks, please see our collection of How-tos.

Documentation

In Documentation you will find details about all the sections and features of Runbox, organized in the same structure as the service itself.

Need more help?

Support Center

Forum

Support@runbox.com