Access Account Bulk Mailing Calendar Clients Contacts Documentation Domain Hosting Domains Email Aliases Email Clients Email Hosting Encryption FAQs Files Filter General Getting started How-tos IMAP Main Accounts Manager Other POP Retrieve Runbox 7 SMTP Spam Sub-Accounts Subscription/Billing Support Web Hosting Webmail
Status page
status page for service updates.
Check our
Common help topics
New customers |
Accessing your account |
Getting started with webmail |
Setting up two factor authentication (2FA) & application passwords |
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Setting up an email program |
Using your own domain |
Subscriptions & payments |
Set up guides for recommended email programs |
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Problems receiving messages |
Problems sending messages |
Main & sub-accounts |
I am not receiving email from certain people who I know are sending me email. Messages to addresses using my domain are being rejected/not received |
I get an error message when trying to send messages from my email program Messages are returned to me undelivered when I send to a specific address |
A Guide for New Customers
We recommend reading our guides before signing up for a trial or paid account.
New Customers: Personal
New Customers: Business/Organization
Frequently Asked Questions and Problem Solving
Answers to common questions: Frequently Asked Questions
Read the support guide: Runbox Support Guide
Problem solving: Problem Solving
Runbox 7 Webmail Help
You can find a dedicated Runbox 7 Help page for the Runbox 7 web app and a series of blog posts about the features in Runbox 7.
Other help documents on this website mostly relate to the legacy Runbox 6 interface which is still available.
How-Tos
For step-by-step instructions for common (and some uncommon) tasks, please see our collection of How-tos.
Documentation
In Documentation you will find details about all the sections and features of Runbox, organized in the same structure as the service itself.