Runbox is a fully-featured email service that you can use with your web browser, an email program like Thunderbird, Outlook, Apple Mail or with your mobile phone.
Runbox 7 launch for new customers
Starting in 2020 new users will be given the new Runbox 7 web app as their default webmail interface. The help documents on this website mostly relate to the older Runbox 6 interface which is still available to all customers.
Please check our status page before contacting support about service availability.
Common help topics
Accessing your account
Getting started with webmail
Setting up an email program
Using your own domain
Subscriptions & payments
Problems receiving messages
Problems sending messages
Main & sub-accounts
For step-by-step instructions for common (and some uncommon) tasks, please see our collection of How-tos.
In Documentation you will find details about all the sections and features of Runbox, organized in the same structure as the service itself.
Frequently Asked Questions and Problem Solving
If you have a question about Runbox it’s likely that it has already been asked and answered by us. Have a look at our FAQ and you might get the answer right away. We also have a Problem Solving page that might help you resolve any difficulties you are having with things like logging in, payments and sending/receiving email.
If you can’t find the answer to your question, or need help with your account, you can contact Runbox Support.
- Using our Support Center at support.runbox.com
- Sending us an email at email@example.com
- Tweet us @Runbox (for general questions only, please don’t include account details in tweets)
Please read the Runbox Support Guide before contacting us.