Runbox is a fully-featured email service that you can use with your web browser, an email client like Thunderbird, Outlook, or Apple Mail, or with your mobile phone.

Information for new customers

Before you sign up for a trial or paid account, we recommend you read the relevant guide for new customers. This will help you understand how our accounts function, and how they can be structured if you need accounts for more than one person.

New Customers: Personal New Customers: Business/Organisation

Getting started


Email programs

Usernames and passwords

Account Security (including 2FA)

Importing your email and contacts

Moving your domain’s email to Runbox

Payment information

Using webmail

Folder management

Tag management

Preferences and settings

Searching for messages

Server settings

Set-up guides

Secure communication


OpenPGP guides


For step-by-step instructions for common (and some uncommon) tasks, please see our collection of How-tos.


In Documentation you will find details about all the sections and features of Runbox, organized in the same structure as the service itself.

Frequently Asked Questions and Problem Solving

If you have a question about Runbox it’s likely that it has already been asked and answered by us. Have a look at our FAQ and you might get the answer right away. We also have a Problem Solving page that might help you resolve any difficulties you are having with things like logging in, payments and sending/receiving email.

Getting support

If you can’t find the answer to your question, or need help with your account, you can contact Runbox Support.

Please read the Runbox Support Guide before contacting us.