With Runbox Email Hosting you can manage the email for a domain you already own from your Runbox account.
You can add a domain to an existing Runbox account, or sign up for an account using your domain rather than using a Runbox domain.
This means that you can have email that is sent to email@example.com delivered to your Runbox account. Then you can also set up Runbox to send email from firstname.lastname@example.org, while taking advantage of Runbox’ management features.
To get started you need a Runbox subscription that allows you to use a domain with your account. The subscriptions that include this are the Mini, Medium and Max plans. You can also pay extra to add a domain to a Micro account (see our Price Plans for details).
Note: If you sign up using your domain, you will not be able to choose the Micro option when you choose the plan you want as the Micro plan does not support the use of your own domain. However, if you want to purchase the Micro plan + Email Hosting, please contact Runbox support and we will provide you with a payment link you can use. Once your main account is able to use one of your own domains you can add sub-accounts of any kind to your main account including Micro sub-accounts and these can also use your domain.
- 1. Add your domain name to Runbox Email Hosting
- 2. Setting up addresses/aliases on your domain
- 3. Change your domain’s DNS settings
- 4. Using the ‘Catch all’ function
- More information on Runbox Email Hosting:
- General information on DNS
1. Add your domain name to Runbox Email Hosting
Note: If your Runbox username is already in the format email@example.com, you can skip this step as your domain will automatically have been added to the Email Hosting section of your account.
2. Setting up addresses/aliases on your domain
Setting up aliases
You can now set up additional addresses for your Runbox account using your domain. To do this go to Account > Aliases and set up the addresses on your domain that you need to receive email on. It can take up to 15 minutes for these addresses to become active across our systems.
If you don’t set up aliases then mail to your domain will bounce (unless you are using the “Catch All” feature, see below).
Email sent to alias addresses will be delivered to your usual Inbox, but you can use filters to move email to folders you have set up if you want to keep email to aliases separate.
Setting up sub-accounts
If you have purchased sub-account products then you can set up your sub-accounts using your domain(s) by going to Account > Sub-accounts.
3. Change your domain’s DNS settings
You will need to change the MX record of your domain to point to mx.runbox.com. This should be done at the service that hosts your domain’s DNS records. This might be the service where you registered your domain, but it might also be where you host your website, if you have one.
This should be the only entry for your domain unless you are using an external (third-party) spam filtering service.
You can also use sub-domains of your domain for Email Hosting. For example, if the main domain is domainyouown.com then you can also use subdomain.domainyouown.com.
To do this, you need to set up an MX record for the required sub-domain in your DNS settings. This might vary slightly depending on who your DNS host.
Using an external (third-party) spam filtering service
Some customers have specialist requirements when it comes to spam filtering, and use external (third-party) spam filtering services. Typically when you do this, your MX records point to the spam filtering service. That service then passes on the filtered mail to the Runbox mail servers. However, if our systems do not detect mx.runbox.com in your DNS records, then we will deactivate your domain on our system for security reasons.
To get around this issue you can add mx.runbox.com as an additional MX record at a lower priority (lower numbers have higher priority). Mail will still be sent to the spam service as it has higher priority, and you have the added benefit of mail being automatically sent to Runbox in the event the spam service is unavailable for any reason. Our system will see mx.runbox.com exists in your domain’s DNS records, and your domain will remain active.
To improve the legitimacy of messages you send from your domain at Runbox, you can add an SPF (Sender Policy Framework) record to your DNS.
4. Using the ‘Catch all’ function
“Catch all” means that you will receive email sent to all possible addresses for your domain without having to set up an explicit alias or account. All email will automatically be received by your main Runbox account.
Note: Use the “Catch all” function with care. Your account will receive email on every address for this domain name, except those set up as sub-accounts or aliases. Some spammers run so-called dictionary attacks, which means that they send spam to many common addresses within a given domain name. You are likely to receive some spam on all these addresses, so make sure that you have your spam filter activated.
Note that all domains have a default firstname.lastname@example.org address that forwards all email to the main domain account unless a postmaster address is explicitly set up as an account or alias.
- Are you confused about all this DNS stuff? Take a look at: http://en.wikipedia.org/wiki/DNS.
- Troubleshooting DNS settings (technical): http://www.rscott.org/dns/
- Checking your MX records is correct: http://mxtoolbox.com