Deciding whether to use POP or IMAP We recommend that most customers access their email using IMAP (Internet Message Access Protocol) as it has a number of advantages over POP (Post Office Protocol) and no real disadvantages for most people. By using IMAP all your email will be stored on our servers and wherever you access […] Read more
“An error occurred while sending mail. The mail server responded: Invalid From address. Please see https://help.runbox.com/identities/.” To send messages from an address that is not your main Runbox username or an alias address on the account that is sending the message you must verify ownership of that address otherwise our servers will not allow you […] Read more
Filed Under: Email Clients, SMTP
To set up Apple Mail with Runbox, please follow the step-by-step instructions below. Note that the setup process may vary slightly from what is shown here, depending on the version of macOS and Apple Mail you are using. The screen shots here are from Apple Mail v 10.2. Note: There is more than one place […] Read more
To set up Mozilla Thunderbird with Runbox, follow the step-by-step instructions below. Please note that the setup process and dialog boxes on your computer may vary from what is shown here, depending on what version of Mozilla Thunderbird you are using. There are several ways in creating new accounts in Thunderbird. We will cover one […] Read more
We are pleased to announce the start of the Open Beta Testing Phase of our new Dovecot IMAP servers. We are introducing new IMAP servers to improve our customers’ experience when using Runbox with their email clients and on mobile/tablet devices. If you would like to participate in our Open Beta test, please read the […] Read more
Many people prefer to use an email program (app) instead of using webmail with a browser. Below we list some popular programs we can offer support for with links to our set up instructions for IMAP. Many of the programs will let you set up multiple identities based on your Runbox aliases and we’ve indicated […] Read more
The security and privacy of your email is a very high priority for Runbox, and we know it is for our members too. As such, it is worth reviewing some of the aspects of security that affect your email as it is transferred between you and Runbox and between Runbox and other email services. There […] Read more
We recommend that customers who access their email with email clients such as Outlook, Apple Mail, and Thunderbird use IMAP (Internet Message Access Protocol) when possible. It has a number of advantages over POP (Post Office Protocol) and no real disadvantages for most people. IMAP synchronizes all email on the server with your client and this means […] Read more
Although we recommend Runbox members should use IMAP for accessing email, there is an alternative. POP stands for Post Office Protocol and if you only ever access your email on one device or wish to download your email and not store it on the Runbox servers, you could use POP to do this. POP vs […] Read more
An email client set up to download incoming email via IMAP or POP also needs to be configured for SMTP (Simple Mail Transfer Protocol) to send outgoing messages via the Runbox servers. SMTP Client Settings Secure/Encrypted SMTP Outgoing Server (SMTP): mail.runbox.com Port: 587 with STARTTLS or Port: 465 with TLS/SSL Secure/Encrypted Connection: Yes/On Authentication: Password Note: […] Read more
An email program (sometimes called a client or application/app) is software that runs on your computer or mobile device and accesses your email accounts for you. Common examples of email programs are Thunderbird, Outlook, Apple Mail or Windows Live Mail. This is not the same as accessing your email using our webmail system. If you […] Read more
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