The headers of messages sent from our email service usually contain an number which relates to the address the message is sent from and is used to track abuse of our mail service. We don’t like to think that people would sign up and then use our service for sending messages they shouldn’t, but it […] Read more

Checking existing IMAP settings By following the steps below you can find out what settings you are using for accessing your Runbox email account. In the settings it should be stated whether access is via POP or IMAP. This will also be indicated by the port number being used. 995 or 110 for POP and […] Read more

Runbox acts as a domain reseller and registers and maintains most domains for customers through an accredited registrar. Registrars act as agencies for the registries that operate the various top-level domains (TLDs) such as .com, .co.uk, .eu and others. People are understandably concerned about who they give their personal details to, and prefer not to […] Read more

On 01-Jul-2019 we retired some old encryption protocols that are used when email programs connect to our servers. If you have an older email program this might affect you. We ended support for the outdated encryption methods (TLS 1.0 and 1.1) to ensure that we provide the latest and most secure encryption between your email […] Read more

From 03 January 2018 all customers using our outgoing mail SMTP service will be required to use a secure encrypted connection. This is a standard feature in email programs/apps and requires only a minor change to your settings. Connecting with encryption ensures that your username, password and email are all transmitted between your computer and […] Read more

There may be times when you need to export the data we hold for and about you. This might especially be true if you are moving to a different service provider. Your Runbox account stores different kinds of data; example of this data are email, contacts, calendar items, files and the account data that you […] Read more

If you have a question about Runbox it’s likely that it has already been asked and answered by us. If your question is not answered below, please contact Runbox Support for help. Getting Started How long is my trial period? What does it offer? Your trial period lasts for 1 month. It has all the […] Read more

Very rarely you might have problems with the Internet connection between your computer and our servers. If this happens and you contact us, we might ask you to do a traceroute from your computer to runbox.com. This helps us find out where the problem might be, and contact the right people to try and get […] Read more

To set up Mail for Windows with Runbox, please follow the step-by-step instructions below. Note: We do not recommend Mail for Windows if you need to send email from any alias addresses you have set up in your Runbox account as Outlook does not support sending from aliases. Add a new account to Mail for […] Read more

To set up Microsoft Outlook 2016 with Runbox, please follow the step-by-step instructions below. Note: We also have instructions for Microsoft Outlook for Mac Note: We do not recommend Outlook if you need to send email from any alias addresses you have set up in your Runbox account as Outlook does not support sending from […] Read more

Although rare, on some occasions messages can be returned undelivered. This is sometimes immediately after sending but can also be after a few hours or even days. There are a number of reasons why a message might be returned. Some of the most common are below: mailbox/email address no longer exists mailbox is full recipient […] Read more

Before reading this page, we strongly recommend you read the overview of our Account Security services. At Runbox, ensuring that our customers understand how our services can work best for them is very important to us. This page contains some further notes that we hope will allow you to make the best use of Two-Factor […] Read more

Closed Beta Phase (IMAP users only) Please read all of this page before you make any changes. There are important notes on how changing your settings will affect your email client. Only the people registered for the Closed Beta Phase can use the server details below; access requires us to add your username to a […] Read more

Set Up Guides and Other Information Below you will find set up guides for Thunderbird and Apple Mail. GPG (GNU Privacy Guard) is software that uses the OpenPGP standard to encrypt email. Installing GPG on your computer Installing GPG on Microsoft Windows (Gpg4win) Installing GPG on Apple OS X (GPG Tools) Using GPG with your […] Read more

Runbox uses a system of products and accounts. In many cases the product and the account that is assigned to it appear to be the same thing, but in the case of some of our products they can be different and it is useful to understand how they work. This is particularly true when it […] Read more

Notice: Retirement of Roundcube Runbox is now focusing on the development of Runbox 7, the fastest webmail app on the planet. Runbox 7 is built for the future, and will provide everything Roundcube does — just better. Try it out now at https://runbox.com/app! For this reason, and because the Roundcube userbase is small compared to […] Read more

We are pleased to announce that the Runbox 7 web app is now available for beta testing by Runbox customers. Below you will find links to the various resources that are related to the beta testing. If you have questions or comments about Runbox 7 please ask them in the dedicated forum rather than directing […] Read more

There could be times when you want to save individual messages from your account as a single file. This might be to send to someone else in the original format, move the message from one email program to another or it might be for troubleshooting purposes. The .eml format is a standard format for saving […] Read more

Log In Details Your username and password are the only way that you can access your account. As such, it is important that only you know what they are, and there are steps you can take to ensure your account remains secure. If you have activated Two-Factor Authentication, you will also need a Timed One […] Read more