The Access level in Manager gives you an overview of the different ways in which you can access your email. One of the most powerful features in Runbox is that it can deliver your email to any type of email device or client, and Access shows you how easy it is. Whether you want to access your email […] Read more
As part of the Account Security features, we also provide you with details of the last logins, current browser sessions that are open and a way to control access to your account via an IP-based Manage IPs feature and Access Control List. You will find these features in Account > Account Security on the “Access […] Read more
Filed Under: Access, Documentation
In this section you can manage your account’s security settings. We encourage you to enable Two-Factor Authentication and review the other settings in order to keep your account secure. For additional notes about Two-Factor Authentication and Application Passwords we recommend you read the page More About Two-Factor Authentication and App Passwords once you have read […] Read more
On our Email Client Settings page we specify that you should use encryption for your incoming and outgoing mail connections with Runbox. This ensures that the data that is transferred between our servers and your devices is encrypted over the Internet so that others cannot read it if it is intercepted. Unfortunately, the terminology surrounding […] Read more
If you are using an email program such as Outlook, Apple Mail or Thunderbird you might find our Recommended Email Programs page useful as it contains guides to setting up some popular email programs. If your email program does not automatically detect the correct settings for your Runbox account, or if you need to manually […] Read more
From 20 December 2017 all customers using our POP service to access their email will be required to use a secure encrypted connection. This is a standard feature in email programs/apps and requires only a minor change to your settings. Connecting with encryption ensures that your username, password and email are all transmitted between your […] Read more
Filed Under: POP
“An error occurred while sending mail. The mail server responded: Invalid From address. Please see https://help.runbox.com/identities/.” To send messages from an address that is not your main Runbox username or an alias address on the account that is sending the message you must verify ownership of that address otherwise our servers will not allow you […] Read more
Filed Under: Email Clients, SMTP
What are IMAP Folder Subscriptions? IMAP folder subscriptions allow you to choose which folders appear in your email program/client interface. Many people are unaware of this feature because when they set up their email account all the folders in their account are shown and that is what they want and expect. However, there are a […] Read more
eM Client (www.emclient.com) is an email client for Windows and macOS. It is free to use for home use, but you will need to get an free license from the developers website. To set up eM Client with Runbox, please follow the step-by-step instructions below. Add a new account to eM Client To add a […] Read more
Filed Under: Email Clients, IMAP
When you use a program or app such as Outlook, Thunderbird, and Apple Mail on your computer or mobile device to access your email, you are using the Runbox IMAP or POP services. We officially launched our new IMAP (Internet Message Access Protocol) and POP (Post Office Protocol) services in August 2015. Our aim is […] Read more
We are pleased to announce the start of the Open Beta Testing Phase of our new Dovecot IMAP servers. We are introducing new IMAP servers to improve our customers’ experience when using Runbox with their email clients and on mobile/tablet devices. If you would like to participate in our Open Beta test, please read the […] Read more
Many people prefer to use an email program (app) instead of using webmail with a browser. Below we list some popular programs we can offer support for with links to our set up instructions for IMAP. Many of the programs will let you set up multiple identities based on your Runbox aliases and we’ve indicated […] Read more
The Retrieve level in Manager lets you consolidate any other email accounts in one place. As more and more of us keep multiple email accounts, it is both time-saving and easier to organize your electronic communication when you have one place which allows you to get an overview. And with Runbox you get the added […] Read more
Filed Under: Access
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