In this section you can manage your account’s security settings. We encourage you to enable Two-Factor Authentication and review the other settings in order to keep your account secure. For additional notes about Two-Factor Authentication and Application Passwords we recommend you read the page More About Two-Factor Authentication and App Passwords once you have read […] Read more
You can set your email client to leave a copy of downloaded messages on the server. Please see the documentation for your email client to find out where this setting is.
Note: For trial accounts you must validate the alternative email address you added to your account before you can send email with an email program. The most common errors associated with sending mail through an email program are: Error: 550 relaying prohibited (or similar) Runbox’ SMTP server requires that your mail program supports authentication. This […] Read more
On our Email Client Settings page we specify that you should use encryption for your incoming and outgoing mail connections with Runbox. This ensures that the data that is transferred between our servers and your devices is encrypted over the Internet so that others cannot read it if it is intercepted. Unfortunately, the terminology surrounding […] Read more
If you are using an email program such as Outlook, Apple Mail or Thunderbird you might find our Recommended Email Programs page useful as it contains guides to setting up some popular email programs. If your email program does not automatically detect the correct settings for your Runbox account, or if you need to manually […] Read more
To POP from a specific folder only, create a new account in your mail client with the regular Runbox POP settings – only set your username in your email client like this: username%runbox.com%folder – for example: username%runbox.com%Sent.
You can use a wide variety of email clients with Runbox. You can find instructions on how to do this for some of the most popular ones by following the links below. Apple Mail Thunderbird Outlook
You set up email on these devices in the same way as with a regular email client. You can find the information you need on the Email Client Settings page. Some specific instructions for the iPhone are also available.
What are IMAP Folder Subscriptions? IMAP folder subscriptions allow you to choose which folders appear in your email program/client interface. Many people are unaware of this feature because when they set up their email account all the folders in their account are shown and that is what they want and expect. However, there are a […] Read more
eM Client (www.emclient.com) is an email client for Windows. It is free to use for home use, but you will need to get an free license from the developers website. To set up eM Client with Runbox, please follow the step-by-step instructions below. Add a new account to eM Client To add a new account […] Read more
To set up Microsoft Outlook 2013 with Runbox, please follow the step-by-step instructions below. Note: We also have instructions for Microsoft Outlook for Mac Note that the set-up process and dialogue boxes on your computer may vary from what is shown here, depending on what version of Outlook you are using. Add a new account […] Read more
To set up Microsoft Outlook for Mac with Runbox, please follow the step-by-step instructions below. Note: We also have instructions for Microsoft Outlook for Windows 2013. Note that the set-up process and dialogue boxes on your computer may vary from what is shown here, depending on what version of Outlook for Mac you are using. […] Read more
Mutt is a text-based IMAP client that is popular on Linux computers, and can be installed on for instance Ubuntu Linux. To set up Mutt with Runbox, add the following to a file named .muttrc in your home directory: set imap_user = “username” set imap_pass = “password” set smtp_url = “smtp://firstname.lastname@example.org:587/” set smtp_pass = “password” […] Read more
To set up Windows Live Mail with Runbox, please follow the step-by-step instructions below. Note that the set-up process and dialogue boxes on your computer may vary from what is shown here, depending on what version of Windows Live Mail you are using. Add a New Account to Windows Live Mail To add a new […] Read more
This article describes how to set up the Runbox email service with the Mail client on an iPhone or an iPad. The details and screenshots may differ slightly on other versions of iOS. For other smart phones, please refer to the information found in the basic IMAP and POP setup guides. 1. Open Settings Locate and tap Settings on your iPhone screen, […] Read more
To set up K-9 Mail with Runbox, please follow the step-by-step instructions below. Note that the setup process and dialog boxes on your device may vary slightly from what is shown here, depending on what version of K-9 Mail you are using (these screen shots were made with K-9 Mail 4.803). 1. Get started When […] Read more
To set up MailDroid with Runbox, please follow the step-by-step instructions below. Note that the setup process and dialog boxes on your computer may vary slightly from what is shown here, depending on what version of MailDroid you are using (these screen shots were made with MailDroid 3.53). 1. Get started When you open MailDroid […] Read more
What are message headers? Message headers are usually mostly hidden when you read email messages. You normally get shown certain parts of the headers such as From, To, CC, Date/Time and Subject, but there is a whole lot more and it can be very helpful in troubleshooting problems with messages. The image above shows how […] Read more
Many email clients have a default polling interval of 10 minutes, but if your client is set to poll more frequently than this the server might not be able to feed the folder information to the client before the next request. We recommend a interval of 10 minutes or more to avoid such timeouts.
Many people prefer to use an email program (app) instead of using webmail with a browser. Below we list some popular programs we can offer support for with links to our set up instructions for IMAP. Many of the programs will let you set up multiple identities based on your Runbox aliases and we’ve indicated […] Read more
In the interests of security we have published below the certificate SHA-256 fingerprints for our servers. This allows you to check the certificate presented in your web browser or other application using IMAP, POP, SMTP, DAV and FTP services to ensure you are connected to our servers and your data is not being intercepted. runbox.com […] Read more
From the Home screen, tap Email. Enter the Email address and Password in the appropriate fields and tap Next. Note: If you have already set up an email account and want to set up another one, tap the Menu Key – > Settings -> tap the + sign. Your device will automatically start searching for […] Read more
You can receive your email using POP3 or IMAP protocols, and email is sent using the SMTP protocol. You can find the settings for this on our Email Client Settings page.