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You are here: Runbox Help > Documentation > Account

Access Control, Last Logins and Sessions

As part of the Account Security features, we also provide you with details of the last logins, current browser sessions that are open and a way to control access to your account via an IP-based Manage IPs feature and Access Control List. You will find these features in Account > Account Security on the “Access […] Read more

Filed Under: Access, Documentation, Log In, Security     

 

 

 

 

 

 

 

 

Account

In Account you can view and update your personal and account data. We encourage you to keep it as current and correct as possible so that we are able to contact you if necessary. When changing any of the settings in a section, make sure you click the “Save Settings” button under that section. The […] Read more

Filed Under: Account     Tags: domains, email hosting, password, settings, sub-account, username, web hosting

 

 

 

 

 

 

 

 

Account Features and Quotas

Depending on your subscription, your Runbox account includes various levels of storage space and the number of domains you can use with it will also be different. However, all Runbox accounts share some similar features and quotas that you should be aware of. The quotas are in place to stop excessive usage, but we are […] Read more

Filed Under: Account     Tags: limits, quotas

 

 

 

 

 

 

 

 

Account Security

In this section you can manage your account’s security settings. We encourage you to enable Two-Factor Authentication and review the other settings in order to keep your account secure. For additional notes about Two-Factor Authentication and Application Passwords we recommend you read the page More About Two-Factor Authentication and App Passwords once you have read […] Read more

Filed Under: Access, Account, Email Clients, IMAP, Log In, POP, Security, SMTP     Tags: 2FA, OTP, security, settings, TOTP

 

 

 

 

 

 

 

 

Aliases and Identities/Profiles

An email alias is an extra email address which delivers email to your account, just as your main email address does. With Runbox it is even possible to have an alias deliver email to a Runbox account other than your own if you are using your own domain. An identity (Runbox 7) or profile (Runbox […] Read more

Filed Under: Email Aliases     Tags: aliases

 

 

 

 

 

 

 

 

Backup Information

Why is keeping a backup important? Keeping copies of your important files and messages (a backup) is extremely important because the devices your store your files on (hard drive, USB stick, phone/tablet etc.) can and do fail and this could prevent you from accessing your data. Whatever you use for your computing needs, we strongly […] Read more

Filed Under: Account, Documentation     Tags: backup

 

 

 

 

 

 

 

 

Catch All

Runbox supports a so-called “catch all” function for email hosting. This means that you will receive mail on any valid address for your domain without having to setup an explicit alias. All mail will automatically be received by your runbox account. Use this function with care. You will receive mail on every valid address for […] Read more

Filed Under: Email Hosting     Tags: domains, email hosting

 

 

 

 

 

 

 

 

DKIM signing

DKIM (DomainKeys Identified Mail) is an email authentication method that places a digital signature (a piece of code) in the headers of your outgoing mail. This helps receiving email servers identify if the message was genuinely sent by you, the domain owner, and confirms that certain aspects of the message have been unchanged since the […] Read more

Filed Under: Email Hosting     

 

 

 

 

 

 

 

 

Domain Hosting

If you would like to register a new domain or transfer a domain in to us please contact support@runbox.com for more information. With Runbox Domain Hosting you can register a brand new domain name and configure it for Web Hosting and/or Email Hosting. For example, you can register yourcompanyname.com or yourname.com and set it up to host a […] Read more

Filed Under: Domain Hosting     Tags: domains, email hosting

 

 

 

 

 

 

 

 

Email Aliases for Domains

Once your domain is set up and Runbox has verified your settings, you can set up aliases on your domain. An alias can be an address on your own domain or another Runbox address. Your domain must be listed as “Active” under Account > Email Hosting before you can set up aliases on it. More information: Email […] Read more

Filed Under: Email Aliases     Tags: aliases, domains

 

 

 

 

 

 

 

 

Email Hosting

With Runbox Email Hosting you can manage the email for a domain you already own from your Runbox account. You can add a domain to an existing Runbox account, or sign up for an account using your domain rather than using a Runbox domain. This means that you can have email that is sent to […] Read more

Filed Under: Domains, Email Hosting     Tags: domains, email hosting

 

 

 

 

 

 

 

 

Email Hosting Setup

This article explains how to set up your Runbox account to accept email for your existing domain name. Go to Account > Email Hosting  in the main menu. Enter a domain name that you own or administer. Select Catch all if you want your Runbox account to receive all email sent to that domain, or specify […] Read more

Filed Under: Domains, Email Hosting     Tags: domains, email hosting

 

 

 

 

 

 

 

 

FileZilla

To upload your web pages to our Cpanel based web hosting, you can follow these instructions: Download and install FileZilla Client: https://filezilla-project.org/ Click on Site Manager New site Enter your domain name: domain.com Host Server name: host02.runbox.net (Example) Encryption: Require explicit FTP over TLS Logon type: Normal User: your-ftp-username Password: your-ftp-password Connect You can find […] Read more

Filed Under: Web Hosting     

 

 

 

 

 

 

 

 

How Do Internet Domains Work for Email?

Runbox offers its members a number of alternative domain names that are synonymous, and can all be used to receive email in your account. Some examples of these alternative domains are demo@runbox.com, demo@runbox.no and demo@runbox.eu (there are others). What parts make up an email address? The part before the @ symbol is called the local-part, […] Read more

Filed Under: Email Hosting, FAQs     Tags: alternative domains, domains

 

 

 

 

 

 

 

 

How to avoid being scammed by phishing

At Runbox we are constantly on guard against phishing attacks against our customers, and here we take a closer look at this increasing problem and some simple steps you can take to protect yourself. As a summary, ensure that you check: What is phishing? Phishing is a type of cyber attack in which an attacker […] Read more

Filed Under: How-tos, Security     

 

 

 

 

 

 

 

 

More About Two-Factor Authentication and App Passwords

Before reading this page, we strongly recommend you read the overview of our Account Security services. At Runbox, ensuring that our customers understand how our services can work best for them is very important to us. This page contains some further notes that we hope will allow you to make the best use of Two-Factor […] Read more

Filed Under: Log In, Other, Security, Signup     

 

 

 

 

 

 

 

 

Moving Your Domain’s Email to Runbox

It’s both simple and safe to import your domain’s email to Runbox Email Hosting. This article explains how to set up one or more Runbox accounts, switch your domain to use Runbox, and then import any existing email from the other service. What you need to do We often get asked what the best procedure, […] Read more

Filed Under: Domains, Email Hosting     Tags: domains, email hosting

 

 

 

 

 

 

 

 

New Customers: Businesses/Organizations

If you are a business or organization that is new to Runbox it is worth considering a few things before you sign up for our accounts. By asking yourself the questions below, and considering the additional points mentioned you can save yourself some time and expense later on as you begin to use our service. […] Read more

Filed Under: Account, Getting started     

 

 

 

 

 

 

 

 

New Customers: Personal

If you are new to Runbox it is worth considering a few things before you sign up for one of our accounts. By asking yourself the questions below and considering the additional points mentioned you can save yourself some time and expense later on as you begin to use our service. How many accounts do […] Read more

Filed Under: Account, Getting started     

 

 

 

 

 

 

 

 

Recommended browsers

We aim to make our web app work on as many browsers as possible. We recommend you use one of the following browsers for Runbox, and always ensure you are using the latest version of your computer’s operating system. We particularly recommend Firefox as it is an open source browser and because it has a […] Read more

Filed Under: Runbox 7, Security, Webmail     

 

 

 

 

 

 

 

 

Runbox 7

Runbox 7 offers a cutting-edge web app experience with a real time email message list and search results, infinite scrolling, and a host of other features including a Progressive Web App (PWA) for mobile devices. Additionally Runbox 7 includes Contacts, Calendar, and Settings that are gradually being upgraded from the previous Runbox 6 version. Webmail […] Read more

Filed Under: Runbox 7, Security     Tags: alias, calendar, contacts, draft, identities, runbox 7, search, Webmail

 

 

 

 

 

 

 

 

Sub-Accounts

Sub-accounts are a good way to get additional email accounts with their own username and password for friends, family or business colleagues. Sub-accounts are cheaper than main accounts, but mostly share the same features. Sub-accounts are created and administered by a main account. If you already have one or more sub-account subscriptions you can set […] Read more

Filed Under: Account, Sub-Accounts     Tags: sub-account

 

 

 

 

 

 

 

 

Subaddressing/Plus Addressing

Runbox supports subaddressing, which is also often called plus addressing. This allows you to add a + in your email address followed by what is called a tag. An example is shown below for the account demo@runbox.com. demo+shopping@runbox.com You don’t need to set this up as an alias in your account, it just works, and […] Read more

Filed Under: Email Aliases, Filter     Tags: aliases, plus addressing, subaddressing

 

 

 

 

 

 

 

 

Upgrading and downgrading accounts

Main accounts You can change your account plan at any time, but you should be aware of the way this works before doing so. you must pay for a full year of the plan you are switching to upgrades and downgrades take place immediately after you pay for the plan you are switching to an […] Read more

Filed Under: Account, Main Accounts, Sub-Accounts     

 

 

 

 

 

 

 

 

Username and Password Security

Log In Details Your username and password are the only way that you can access your account. As such, it is important that only you know what they are, and there are steps you can take to ensure your account remains secure. If you have activated Two-Factor Authentication, you will also need a Timed One […] Read more

Filed Under: Log In, Other, Password, Security, Signup     

 

 

 

 

 

 

 

 

Using the Alternative Runbox Domains

All Runbox domains are synonymous, and you can use whichever domain you like for receiving email. For example, demo@runbox.com is the same as demo@runbox.no, demo@runbox.us and demo@rbox.me. You can see a full list of Runbox domains you can use on the Aliases page when logged in to your account. Webmail settings to send from your […] Read more

Filed Under: Email Aliases     Tags: aliases, alternative domains, domains

 

 

 

 

 

 

 

 

Web Hosting

We are currently not offering new web hosting accounts. Sorry for any disappointment caused. With Runbox Web Hosting you can host your web site on Runbox’ servers using a domain name you own. If you don’t own your own domain and don’t want your own domain, you can set up a website using a Runbox […] Read more

Filed Under: Web Hosting     Tags: web hosting, website

 

 

 

 

 

 

 

 

What are the Name Servers for my Runbox Web Hosting account?

The Name Servers to use for your Runbox Web Hosting account are: ns1.runbox.net ns2.runbox.net

Filed Under: Web Hosting     Tags: web hosting

 

 

 

 

 

 

 

 

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