Runbox is supportive of individuals, organizations and businesses that wish to use our services in the course of their everyday business activities. However, we do not allow the use of our service for sending bulk mailings or marketing emails. We have a zero tolerance attitude to bulk mailing and marketing emails as this can lead […] Read more
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On our Email Client Settings page we specify that you should use encryption for your incoming and outgoing mail connections with Runbox. This ensures that the data that is transferred between our servers and your devices is encrypted over the Internet so that others cannot read it if it is intercepted. Unfortunately, the terminology surrounding […] Read more
If you have not already installed the GPGTools then you should go back and do this now. Installing GnuPG on Apple Mail OS X (GPGTools) Creating a Key Pair It is probably worth reminding ourselves what we are about to do. We are going to generate an key pair. It is a pair because there […] Read more
Deciding whether to use POP or IMAP We recommend that most customers access their email using IMAP (Internet Message Access Protocol) as it has a number of advantages over POP (Post Office Protocol) and no real disadvantages for most people. By using IMAP all your email will be stored on our servers and wherever you access […] Read more
Filed Under: Email Clients
With Runbox Email Hosting you can manage the email for a domain you already own from your Runbox account. You can add a domain to an existing Runbox account, or sign up for an account using your domain rather than using a Runbox domain. This means that you can have email that is sent to […] Read more
This article explains how to set up your Runbox account to accept email for your existing domain name. Go to Account > Email Hosting in the main menu. Enter a domain name that you own or administer. Select Catch all if you want your Runbox account to receive all email sent to that domain, or specify […] Read more
Much emphasis is put on whether an email service provider can keep emails secure and private with the minimal amount of effort on part of the email user. Achieving security and privacy is also the goal of many email providers. However, the only way to ensure the security of your messages is to manage the […] Read more
Introduction Although Runbox always tries to encrypt your email during transfer between you and our servers, and between our servers and other email providers, the only way to truly ensure that your email can’t be read by anyone you don’t intend it to be read by is to use end-to-end encryption. This ensures that messages […] Read more
You can export your Runbox contacts as a Comma Separated Values (CSV) file, which you can then import into another service. Exporting all contacts To export all your contacts, go to Contacts in the main menu. Make sure that the topmost group called “All” is selected, and then click the “Export” button in the menu. Exporting […] Read more
To get help with Runbox, the best way is to use our Support Center at https://support.runbox.com. Using the Support Center Note that the Support Center system is a separate system and doesn’t know your Runbox account login for security reasons. So, if you have never used the Support Center before you need to create an account here: https://support.runbox.com/index.php?/Base/UserRegistration/Register […] Read more
Filed Under: General
It’s an unfortunate fact that when using email you will sooner or later receive an email pretending to be legitimate, trying to make you reveal information or click a malicious link. This is commonly called “phishing” and may attempt to lead you to a website that looks like for instance your bank, and then convince […] Read more
First edit your git configuration (e.g., ~/.gitconfigl. Here’s an example for email address joe.example@runbox.com: [user] name = “Joe Example” email = “joe.example@runbox.com” [imap] folder = “Inbox.Drafts” host = imaps://secure.runbox.com user = joe.example sslverify = true Then, when you want to send a git patch using runbox email, do it using: git format-patch –to DESTINATION –stdout […] Read more
At Runbox we are constantly on guard against phishing attacks against our customers, and here we take a closer look at this increasing problem and some simple steps you can take to protect yourself. As a summary, ensure that you check: What is phishing? Phishing is a type of cyber attack in which an attacker […] Read more
Filed Under: How-tos
You can install WordPress from the Site Software option from your main cPanel screen Select the WordPress option then follow the on-screen directions for setting up your WordPress blog. Please note that WordPress is a third-party application and that we do not provide support for WordPress specific issues. Our support is limited to install/uninstall issues. […] Read more
The Runbox Webmail gives you direct access to all the email that is stored in your account on the Runbox servers. After logging in at https://runbox.com, you will find yourself in the Webmail Inbox. At the top of the screen you will see the Main Menu, which lets you easily access the main sections of Runbox. […] Read more
Filed Under: Webmail
“An error occurred while sending mail. The mail server responded: Invalid From address. Please see https://help.runbox.com/identities/.” To send messages from an address that is not your main Runbox username or an alias address on the account that is sending the message you must verify ownership of that address otherwise our servers will not allow you […] Read more
Filed Under: Email Clients, SMTP
To set up Apple Mail with Runbox, please follow the step-by-step instructions below. Note that the setup process may vary slightly from what is shown here, depending on the version of macOS and Apple Mail you are using. The screen shots here are from Apple Mail v 16.0. Note: There is more than one place […] Read more
To set up Thunderbird with Runbox, follow the step-by-step instructions below. Please note that the setup process and dialogue boxes on your computer may vary slightly from what is shown here, depending on what version of Thunderbird you are using and whether you are using Windows or macOS. Add a new email account to Thunderbird […] Read more
Please follow these steps to import contacts from a Gmail account to Runbox: 1. Export your contacts from Gmail Log in to your Gmail account at https://mail.google.com and click Gmail => Contacts in the top left corner. In the Contacts menu near the top of the screen, click More => Export… A dialog box will appear where you can select which contacts to export. […] Read more
On this page we will explain how to install the Enigmail add-on for Thunderbird and how to create your first key pair. Before we begin… If you have not already installed GnuPG/OpenPGP on your computer, then you should go back and do that first before trying to carry out the instructions on this page. Installing […] Read more
The GPG website suggests that GPGTools as an easy way to install GPG on a computer running Apple OS X. The GPGTools installer is easy to use, and will install the necessary components for encryption. By default it will install an add-on for Apple Mail called GPGMail, if you don’t use Apple Mail and don’t […] Read more
The GPG website suggests that Gpg4win as an easy way to install GPG on a computer running Microsoft Windows. The installer is easy to use, and requires only a few options to be selected by the user during installation. Below we have included information about installing Gpg4win. You might also want to look at the […] Read more
Mailvelope is a browser add-on for Firefox and Chrome that enables PGP encryption and signing of messages sent from the Runbox Webmail. The following instructions will install and set up Mailvelope with Firefox (Chrome will be similar): Open Firefox and install the Mailvelope add-on from https://www.mailvelope.com/. Ensure that the add-on is enabled in your browser, […] Read more
It’s both simple and safe to import your domain’s email to Runbox Email Hosting. This article explains how to set up one or more Runbox accounts, switch your domain to use Runbox, and then import any existing email from the other service. What you need to do We often get asked what the best procedure, […] Read more
We are pleased to announce the start of the Open Beta Testing Phase of our new Dovecot IMAP servers. We are introducing new IMAP servers to improve our customers’ experience when using Runbox with their email clients and on mobile/tablet devices. If you would like to participate in our Open Beta test, please read the […] Read more
The following is a list of official Runbox email addresses that Runbox staff or automated systems may use to communicate with users and customers. If you receive email pertaining to be sent from Runbox staff and the From address does not match any of these addresses, the message is likely to be fraudulent. support@runbox.com: Our […] Read more
Filed Under: How-tos
Many people prefer to use an email program (app) instead of using webmail with a browser. Below we list some popular programs we can offer support for with links to our set up instructions for IMAP. Many of the programs will let you set up multiple identities based on your Runbox aliases and we’ve indicated […] Read more
The security and privacy of your email is a very high priority for Runbox, and we know it is for our members too. As such, it is worth reviewing some of the aspects of security that affect your email as it is transferred between you and Runbox and between Runbox and other email services. There […] Read more
With CalDAV you can store your calendars on Runbox’ servers using calendar apps on your computer or smart phone. To use Runbox CalDAV, set up a new account in your Calendar client with your Runbox username and password and dav.runbox.com as Server Address. Note: It is currently not possible to share calendars with other people, […] Read more
Filed Under: Calendar Clients Tags: calendar
We recommend that customers who access their email with email clients such as Outlook, Apple Mail, and Thunderbird use IMAP (Internet Message Access Protocol) when possible. It has a number of advantages over POP (Post Office Protocol) and no real disadvantages for most people. IMAP synchronizes all email on the server with your client and this means […] Read more
Although we recommend Runbox members should use IMAP for accessing email, there is an alternative. POP stands for Post Office Protocol and if you only ever access your email on one device or wish to download your email and not store it on the Runbox servers, you could use POP to do this. POP vs […] Read more
An email client set up to download incoming email via IMAP or POP also needs to be configured for SMTP (Simple Mail Transfer Protocol) to send outgoing messages via the Runbox servers. SMTP Client Settings Secure/Encrypted SMTP Outgoing Server (SMTP): mail.runbox.com Port: 587 with STARTTLS or Port: 465 with TLS/SSL Secure/Encrypted Connection: Yes/On Authentication: Password Note: […] Read more
An email program (sometimes called a client or application/app) is software that runs on your computer or mobile device and accesses your email accounts for you. Common examples of email programs are Thunderbird, Outlook, Apple Mail or Windows Live Mail. This is not the same as accessing your email using our webmail system. If you […] Read more
Note: As of September 2018 (release 2018.4) GPG Mail is no longer a free plug-in for Apple Mail, and comes with a $25 fee for support for the current version. Here we will look at how to send and receive encrypted and/or signed emails using Apple Mail with the GPGMail add-on. Before we begin… If […] Read more
The guides we have published elsewhere on this website are very much beginners guides. They assume that the reader has not used email encryption before, and is setting it up for the first time. After reading the guides you could be forgiven for thinking that encryption just works once it is installed. Your experience might […] Read more
Here we will look at how to send and receive encrypted and/or signed emails using Thunderbird with the Enigmail add-on. The screen-shots used are from the Windows version of Thunderbird, but they are very similar on Apple OS X. Before we begin… If you have not already installed GnuPG/OpenPGP and Thunderbird with the Enigmail add-on […] Read more
This page relates to Runbox 6 which is accessed from https://runbox.com/mail for the Runbox 7 beta test please visit https://runbox.com/app The easiest way to get started is in the Runbox Webmail, which you can log into at https://runbox.com. For the best experience we suggest you use one of our recommended browsers. Once you have logged […] Read more
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