As part of the Account Security features, we also provide you with details of the last logins, current browser sessions that are open and a way to control access to your account via an IP-based Manage IPs feature and Access Control List. You will find these features in Account > Account Security on the “Access […] Read more
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In this section you can manage your account’s security settings. We encourage you to enable Two-Factor Authentication and review the other settings in order to keep your account secure. For additional notes about Two-Factor Authentication and Application Passwords we recommend you read the page More About Two-Factor Authentication and App Passwords once you have read […] Read more
You can set your email client to leave a copy of downloaded messages on the server. Please see the documentation for your email client to find out where this setting is.
Filed Under: Email Clients, FAQs
Runbox is supportive of individuals, organizations and businesses that wish to use our services in the course of their everyday business activities. However, we do not allow the use of our service for sending bulk mailings or marketing emails. We have a zero tolerance attitude to bulk mailing and marketing emails as this can lead […] Read more
A Comma-Separated Values (CSV) file contains the values in a table as a series of ASCII text lines, organized so that each column value is separated by a comma from the next column’s value and each row starts a new line. A CSV file is a way to collect the data from any table, so […] Read more
Note: For trial accounts you must validate the alternative email address you added to your account before you can send email with an email program. The most common errors associated with sending mail through an email program are: Error: 550 relaying prohibited (or similar) Runbox’ SMTP server requires that your mail program supports authentication. This […] Read more
Filed Under: Email Clients, FAQs
On our Email Client Settings page we specify that you should use encryption for your incoming and outgoing mail connections with Runbox. This ensures that the data that is transferred between our servers and your devices is encrypted over the Internet so that others cannot read it if it is intercepted. Unfortunately, the terminology surrounding […] Read more
Contacts lets you store the personal information of your contacts, making their names and email addresses are available in Compose. The Contacts screen consists of two main parts: the Groups list to the left, and the Contact list in the main section to the right. Contacts menu Email To send email to one or more […] Read more
Deciding whether to use POP or IMAP We recommend that most customers access their email using IMAP (Internet Message Access Protocol) as it has a number of advantages over POP (Post Office Protocol) and no real disadvantages for most people. By using IMAP all your email will be stored on our servers and wherever you access […] Read more
Filed Under: Email Clients
With Runbox Email Hosting you can manage the email for a domain you already own from your Runbox account. You can add a domain to an existing Runbox account, or sign up for an account using your domain rather than using a Runbox domain. This means that you can have email that is sent to […] Read more
This article explains how to set up your Runbox account to accept email for your existing domain name. Go to Account > Email Hosting in the main menu. Enter a domain name that you own or administer. Select Catch all if you want your Runbox account to receive all email sent to that domain, or specify […] Read more
If you are using an email program such as Outlook, Apple Mail or Thunderbird you might find our Recommended Email Programs page useful as it contains guides to setting up some popular email programs. If your email program does not automatically detect the correct settings for your Runbox account, or if you need to manually […] Read more
You can export your Runbox contacts as a Comma Separated Values (CSV) file, which you can then import into another service. Exporting all contacts To export all your contacts, go to Contacts in the main menu. Make sure that the topmost group called “All” is selected, and then click the “Export” button in the menu. Exporting […] Read more
To get help with Runbox, the best way is to use our Support Center at https://support.runbox.com. Using the Support Center Note that the Support Center system is a separate system and doesn’t know your Runbox account login for security reasons. So, if you have never used the Support Center before you need to create an account here: https://support.runbox.com/index.php?/Base/UserRegistration/Register […] Read more
Filed Under: General
To change your password, just enter your current password in the box at the top of the Account page, and then enter the new one into blank box in the “User Information” section. The click “Save Settings” at the bottom of the page. To reset a lost/forgotten password, please use the automatic password reset function (only […] Read more
To POP from a specific folder only, create a new account in your mail client with the regular Runbox POP settings – only set your username in your email client like this: username%runbox.com%folder – for example: username%runbox.com%Sent.
Filed Under: Email Clients, FAQs
It’s an unfortunate fact that when using email you will sooner or later receive an email pretending to be legitimate, trying to make you reveal information or click a malicious link. This is commonly called “phishing” and may attempt to lead you to a website that looks like for instance your bank, and then convince […] Read more
You can use a wide variety of email clients with Runbox. You can find instructions on how to do this for some of the most popular ones by following the links below. Apple Mail Thunderbird Outlook
Filed Under: Email Clients
First edit your git configuration (e.g., ~/.gitconfigl. Here’s an example for email address joe.example@runbox.com: [user] name = “Joe Example” email = “joe.example@runbox.com” [imap] folder = “Inbox.Drafts” host = imaps://secure.runbox.com user = joe.example sslverify = true Then, when you want to send a git patch using runbox email, do it using: git format-patch –to DESTINATION –stdout […] Read more
At Runbox we are constantly on guard against phishing attacks against our customers, and here we take a closer look at this increasing problem and some simple steps you can take to protect yourself. As a summary, ensure that you check: What is phishing? Phishing is a type of cyber attack in which an attacker […] Read more
Filed Under: How-tos
You can install WordPress from the Site Software option from your main cPanel screen Select the WordPress option then follow the on-screen directions for setting up your WordPress blog. Please note that WordPress is a third-party application and that we do not provide support for WordPress specific issues. Our support is limited to install/uninstall issues. […] Read more
There might be network problems between you and the Runbox servers, your Internet Service Provider might be blocking certain types of connections, or there could be problems within the Runbox services. To see whether there are any known service disruptions within Runbox, please see our Service Status posts . To confirm that the Runbox servers are running […] Read more
You set up email on these devices in the same way as with a regular email client. You can find the information you need on the Email Client Settings page. Some specific instructions for the iPhone are also available.
Filed Under: Email Clients, FAQs
“An error occurred while sending mail. The mail server responded: Invalid From address. Please see https://help.runbox.com/identities/.” To send messages from an address that is not your main Runbox username or an alias address on the account that is sending the message you must verify ownership of that address otherwise our servers will not allow you […] Read more
Filed Under: Email Clients, SMTP
Mutt and NeoMutt are command-line email clients designed for Unix-like operating systems. They provide a fast, keyboard-driven interface for managing email via protocols like IMAP, POP3, and SMTP. Mutt is the original client, offering robust features and deep customization through configuration files. NeoMutt builds on Mutt by integrating additional modern features such as sidebar navigation, […] Read more
What are IMAP Folder Subscriptions? IMAP folder subscriptions allow you to choose which folders appear in your email program/client interface. Many people are unaware of this feature because when they set up their email account all the folders in their account are shown and that is what they want and expect. However, there are a […] Read more
To set up Apple Mail with Runbox, please follow the step-by-step instructions below. Note that the setup process may vary slightly from what is shown here, depending on the version of macOS and Apple Mail you are using. Note: There is more than one place in macOS where you can set up Internet accounts. Here […] Read more
eM Client (www.emclient.com) is an email client for Windows and macOS. It is free to use for home use, but you will need to get an free license from the developers website. To set up eM Client with Runbox, please follow the step-by-step instructions below. Add a new account to eM Client To add a […] Read more
Filed Under: Email Clients, IMAP
To set up Thunderbird with Runbox, follow the step-by-step instructions below. Please note that the setup process and dialogue boxes on your computer may vary slightly from what is shown here, depending on what version of Thunderbird you are using and whether you are using Windows or macOS. Add a new email account to Thunderbird […] Read more
Mutt is a text-based IMAP client that is popular on Linux computers, and can be installed on for instance Ubuntu Linux. To set up Mutt with Runbox, add the following to a file named .muttrc in your home directory: set imap_user = “username” set imap_pass = “password” set smtp_url = “smtp://username@mail.runbox.com:587/” set smtp_pass = “password” […] Read more
Filed Under: Email Clients Tags: IMAP
To set up Windows Live Mail with Runbox, please follow the step-by-step instructions below. Note that the set-up process and dialogue boxes on your computer may vary from what is shown here, depending on what version of Windows Live Mail you are using. Add a New Account to Windows Live Mail To add a new […] Read more
Please follow these steps to import contacts from a Gmail account to Runbox: 1. Export your contacts from Gmail Log in to your Gmail account at https://mail.google.com and click Gmail => Contacts in the top left corner. In the Contacts menu near the top of the screen, click More => Export… A dialog box will appear where you can select which contacts to export. […] Read more
This article describes how to set up the Runbox email service with the Mail client on an iPhone or an iPad. Note: When you first create your Runbox trial account SMTP (outgoing mail) will be unavailable to you until you either a) validate your alternative email address (we send a validation link there when you […] Read more
To set up K-9 Mail with Runbox, please follow the step-by-step instructions below. Note that the setup process and dialog boxes on your device may vary slightly from what is shown here, depending on what version of K-9 Mail you are using. 1. Get started When you open K-9 Mail for the first time you […] Read more
Login procedure To login to Runbox Webmail: Open your web browser and go to https://runbox.com, which provides a secure, encrypted connection. Use https://runbox.com/mail for a simpler and faster login screen. Enter your username (your username is your primary Runbox email address) Enter your password. Asterisks (***) will appear in this field as you type, to help keep your […] Read more
To set up MailDroid with Runbox, please follow the step-by-step instructions below. Note that the setup process and dialog boxes on your computer may vary slightly from what is shown here, depending on what version of MailDroid you are using (these screen shots were made with MailDroid 3.53). 1. Get started When you open MailDroid […] Read more
What are message headers? Message headers are usually mostly hidden when you read email messages. You normally get shown certain parts of the headers such as From, To, CC, Date/Time and Subject, but there is a whole lot more and it can be very helpful in troubleshooting problems with messages. An Open Message in Runbox […] Read more
To set up Microsoft Outlook with Runbox, please follow the step-by-step instructions below. The set up screens for Windows and macOS are very similar so we have included only one set of instructions that should work for both. Note that the set-up process and dialogue boxes on your computer may vary from what is shown […] Read more
Before reading this page, we strongly recommend you read the overview of our Account Security services. At Runbox, ensuring that our customers understand how our services can work best for them is very important to us. This page contains some further notes that we hope will allow you to make the best use of Two-Factor […] Read more
It’s both simple and safe to import your domain’s email to Runbox Email Hosting. This article explains how to set up one or more Runbox accounts, switch your domain to use Runbox, and then import any existing email from the other service. What you need to do We often get asked what the best procedure, […] Read more
Many email clients have a default polling interval of 10 minutes, but if your client is set to poll more frequently than this the server might not be able to feed the folder information to the client before the next request. We recommend a interval of 10 minutes or more to avoid such timeouts.
Filed Under: Email Clients, FAQs
We are pleased to announce the start of the Open Beta Testing Phase of our new Dovecot IMAP servers. We are introducing new IMAP servers to improve our customers’ experience when using Runbox with their email clients and on mobile/tablet devices. If you would like to participate in our Open Beta test, please read the […] Read more
The following is a list of official Runbox email addresses that Runbox staff or automated systems may use to communicate with users and customers. If you receive email pertaining to be sent from Runbox staff and the From address does not match any of these addresses, the message is likely to be fraudulent. support@runbox.com: Our […] Read more
Filed Under: How-tos
The information on this page may be useful in helping you resolve some of the more common problems people have with their Runbox accounts (including payment problems). Problems Logging In Two-Factor Authentication Application Passwords Payment Problems Not receiving mail from senders Problems Finding Certain Messages Problems logging in Problem Possible Causes Actions I can’t log […] Read more
Filed Under: Documentation, Log In
Many people prefer to use an email program (app) instead of using webmail with a browser. Below we list some popular programs we can offer support for with links to our set up instructions for IMAP. Many of the programs will let you set up multiple identities based on your Runbox aliases and we’ve indicated […] Read more
From the Home screen, tap Email. Enter the Email address and Password in the appropriate fields and tap Next. Note: If you have already set up an email account and want to set up another one, tap the Menu Key – > Settings -> tap the + sign. Your device will automatically start searching for […] Read more
The security and privacy of your email is a very high priority for Runbox, and we know it is for our members too. As such, it is worth reviewing some of the aspects of security that affect your email as it is transferred between you and Runbox and between Runbox and other email services. There […] Read more
To sign up a Runbox account, please go to Runbox Signup and follow the instructions. The information you provide will be kept strictly confidential, as stated in our Privacy Policy. 1. Person or Family – Business or Organization The main difference between these options is that selecting the Business or Organization option allows you to enter a business […] Read more
Log In Details Your username and password are the only way that you can access your account. As such, it is important that only you know what they are, and there are steps you can take to ensure your account remains secure. If you have activated Two-Factor Authentication, you will also need a Timed One […] Read more
With CalDAV you can store your calendars on Runbox’ servers using calendar apps on your computer or smart phone. To use Runbox CalDAV, set up a new account in your Calendar client with your Runbox username and password and dav.runbox.com as Server Address. Note: It is currently not possible to share calendars with other people, […] Read more
Filed Under: Calendar Clients Tags: calendar
We recommend that customers who access their email with email clients such as Outlook, Apple Mail, and Thunderbird use IMAP (Internet Message Access Protocol) when possible. It has a number of advantages over POP (Post Office Protocol) and no real disadvantages for most people. IMAP synchronizes all email on the server with your client and this means […] Read more
Although we recommend Runbox members should use IMAP for accessing email, there is an alternative. POP stands for Post Office Protocol and if you only ever access your email on one device or wish to download your email and not store it on the Runbox servers, you could use POP to do this. POP vs […] Read more
An email client set up to download incoming email via IMAP or POP also needs to be configured for SMTP (Simple Mail Transfer Protocol) to send outgoing messages via the Runbox servers. SMTP Client Settings Secure/Encrypted SMTP Outgoing Server (SMTP): mail.runbox.com Port: 587 with STARTTLS or Port: 465 with TLS/SSL Secure/Encrypted Connection: Yes/On Authentication: Password Note: […] Read more
An email program (sometimes called a client or application/app) is software that runs on your computer or mobile device and accesses your email accounts for you. Common examples of email programs are Thunderbird, Outlook, Apple Mail or Windows Live Mail. This is not the same as accessing your email using our webmail system. If you […] Read more
This page relates to Runbox 6 which is accessed from https://runbox.com/mail for the Runbox 7 beta test please visit https://runbox.com/app The easiest way to get started is in the Runbox Webmail, which you can log into at https://runbox.com. For the best experience we suggest you use one of our recommended browsers. Once you have logged […] Read more
You can receive your email using POP3 or IMAP protocols, and email is sent using the SMTP protocol. You can find the settings for this on our Email Client Settings page.
Filed Under: Email Clients, FAQs
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