Runbox Mail Manager 6 Copyright © Runbox Solutions AS. All rights reserved. This software application is developed by Runbox Solutions AS and is protected by copyright law and international treaties. We are considering to open source Runbox Mail Manager, but currently it is proprietary. It does mostly consist of open source components. Runbox Mail Manager […] Read more
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The Access level in Manager gives you an overview of the different ways in which you can access your email. One of the most powerful features in Runbox is that it can deliver your email to any type of email device or client, and Access shows you how easy it is. Whether you want to access your email […] Read more
As part of the Account Security features, we also provide you with details of the last logins, current browser sessions that are open and a way to control access to your account via an IP-based Manage IPs feature and Access Control List. You will find these features in Account > Account Security on the “Access […] Read more
In Account you can view and update your personal and account data. We encourage you to keep it as current and correct as possible so that we are able to contact you if necessary. When changing any of the settings in a section, make sure you click the “Save Settings” button under that section. The […] Read more
Filed Under: Account Tags: domains, email hosting, password, settings, sub-account, username, web hosting
Depending on your subscription, your Runbox account includes various levels of storage space and the number of domains you can use with it will also be different. However, all Runbox accounts share some similar features and quotas that you should be aware of. The quotas are in place to stop excessive usage, but we are […] Read more
In this section you can manage your account’s security settings. We encourage you to enable Two-Factor Authentication and review the other settings in order to keep your account secure. For additional notes about Two-Factor Authentication and Application Passwords we recommend you read the page More About Two-Factor Authentication and App Passwords once you have read […] Read more
An email alias is an extra email address which delivers email to your account, just as your main email address does. With Runbox it is even possible to have an alias deliver email to a Runbox account other than your own if you are using your own domain. An identity (Runbox 7) or profile (Runbox […] Read more
Filed Under: Email Aliases Tags: aliases
Why is keeping a backup important? Keeping copies of your important files and messages (a backup) is extremely important because the devices your store your files on (hard drive, USB stick, phone/tablet etc.) can and do fail and this could prevent you from accessing your data. Whatever you use for your computing needs, we strongly […] Read more
Runbox supports a so-called “catch all” function for email hosting. This means that you will receive mail on any valid address for your domain without having to setup an explicit alias. All mail will automatically be received by your runbox account. Use this function with care. You will receive mail on every valid address for […] Read more
A Comma-Separated Values (CSV) file contains the values in a table as a series of ASCII text lines, organized so that each column value is separated by a comma from the next column’s value and each row starts a new line. A CSV file is a way to collect the data from any table, so […] Read more
To write and send new messages, click Compose in the Webmail menu or the main Runbox menu. By default, the Compose screen will open in a new window, much like an email client such as Outlook or Thunderbird. You will see a number of fields and buttons, all of which are explained below. From If […] Read more
On our Email Client Settings page we specify that you should use encryption for your incoming and outgoing mail connections with Runbox. This ensures that the data that is transferred between our servers and your devices is encrypted over the Internet so that others cannot read it if it is intercepted. Unfortunately, the terminology surrounding […] Read more
The Runbox Webmail service requires cookies to be accepted by your browser for it to function. A cookie is a small piece of data sent from our web servers to your web browser and stored on your computer. Like many websites, Runbox uses session cookies which are used to keep you logged in to your […] Read more
Filed Under: Webmail
DKIM (DomainKeys Identified Mail) is an email authentication method that places a digital signature (a piece of code) in the headers of your outgoing mail. This helps receiving email servers identify if the message was genuinely sent by you, the domain owner, and confirms that certain aspects of the message have been unchanged since the […] Read more
Filed Under: Email Hosting
Yes, you can activate this feature under Manager:Filter. New accounts have it enabled by default.
If you would like to register a new domain or transfer a domain in to us please contact support@runbox.com for more information. With Runbox Domain Hosting you can register a brand new domain name and configure it for Web Hosting and/or Email Hosting. For example, you can register yourcompanyname.com or yourname.com and set it up to host a […] Read more
Once your domain is set up and Runbox has verified your settings, you can set up aliases on your domain. An alias can be an address on your own domain or another Runbox address. Your domain must be listed as “Active” under Account > Email Hosting before you can set up aliases on it. More information: Email […] Read more
With Runbox Email Hosting you can manage the email for a domain you already own from your Runbox account. You can add a domain to an existing Runbox account, or sign up for an account using your domain rather than using a Runbox domain. This means that you can have email that is sent to […] Read more
This article explains how to set up your Runbox account to accept email for your existing domain name. Go to Account > Email Hosting in the main menu. Enter a domain name that you own or administer. Select Catch all if you want your Runbox account to receive all email sent to that domain, or specify […] Read more
If you are using an email program such as Outlook, Apple Mail or Thunderbird you might find our Recommended Email Programs page useful as it contains guides to setting up some popular email programs. If your email program does not automatically detect the correct settings for your Runbox account, or if you need to manually […] Read more
Here are some common English abbreviations used in email subjects. Standard prefixes These prefixes are usually inserted by the e-mail client. RE: or “Re:” followed by the subject line of a previous message indicates a reply to that message. FW: a forwarded message. Also written as “FWD: “, “Fwd: ” or “Fw: “. […] Read more
Filed Under: Documentation
From 20 December 2017 all customers using our POP service to access their email will be required to use a secure encrypted connection. This is a standard feature in email programs/apps and requires only a minor change to your settings. Connecting with encryption ensures that your username, password and email are all transmitted between your […] Read more
Filed Under: POP
Absolute-a-mente — Absolutely Ah, Ha! — As in – I get it or caught you! Ah-hem — Clearing throat, not really Au Contraire — French – On the contrary Au Contraire, mon amie — French – On the contrary my friend Bada-boom, bada-bing — The next thing you know. As easy as that. Bodacious — […] Read more
Filed Under: Documentation
With Runbox Files you can store all your files online and access them wherever you might be. By keeping your files centralized on the Runbox servers you can always stay synchronized, backup your data with the click of a mouse, save email attachments online for later use, and even edit them with office applications. Using […] Read more
To upload your web pages to our Cpanel based web hosting, you can follow these instructions: Download and install FileZilla Client: https://filezilla-project.org/ Click on Site Manager New site Enter your domain name: domain.com Host Server name: host02.runbox.net (Example) Encryption: Require explicit FTP over TLS Logon type: Normal User: your-ftp-username Password: your-ftp-password Connect You can find […] Read more
Filed Under: Web Hosting
The Filter level in Manager lets you reject unwanted email and sort your email in a number of different ways. You can configure protection against unwanted email, set up an auto-reply, and sort email to folders and other email addresses. Make sure you click [Save settings] if you make any changes to the settings. Unwanted […] Read more
[ The Webmail folders are listed alphabetically in a familiar folder tree to the left in the Webmail window. The standard Runbox folders (Drafts, Inbox, Sent, Spam, Templates, and Trash) are always listed first. The folder hierarchy can be expanded to show sub-folders by clicking the + sign in front of the folder name, or […] Read more
The folders are listed alphabetically (except for standard folders like Inbox and Trash) in a familiar folder tree to the left in the Webmail window. The folder hierarchy can be expanded to show sub-folders by clicking the + sign in front of the folder name, or by clicking the “Expand all” icon at the top […] Read more
Runbox supports automatic forwarding of email in a number of ways. These can be used individually or together for a variety of purposes. Forwarding email to Runbox and non-Runbox addresses using filters It is also possible to use filters to forward any email based on certain criteria to an address not on the Runbox system. […] Read more
To change your password, just enter your current password in the box at the top of the Account page, and then enter the new one into blank box in the “User Information” section. The click “Save Settings” at the bottom of the page. To reset a lost/forgotten password, please use the automatic password reset function (only […] Read more
Under Account, if your time zone is mismatched with your country, please reselect the country, and the right time zones will appear. Note: Sometimes you need to change your country to another one and then back before you see the time zones for the country you want.
This setting is found under Preferences. You can view up to 1000 messages at a time.
All these options are found under Webmail:Preferences, on the top left side of the webmail window. Please note that Preferences are by default the same as the Inbox for all folders, but can be changed on a per folder basis.
In order to have HTML messages displayed automatically, rather than as attachments, click on Preferences, and then select the option for Show HTML version. Then save your settings.
Runbox offers its members a number of alternative domain names that are synonymous, and can all be used to receive email in your account. Some examples of these alternative domains are demo@runbox.com, demo@runbox.no and demo@runbox.eu (there are others). What parts make up an email address? The part before the @ symbol is called the local-part, […] Read more
The limit is 100 recipients per mail. If you are a trial user, you may not send more than 20 mails (i.e. to more than 20 recipients total) per day.
The Runbox Webmail gives you direct access to all the email that is stored in your account on the Runbox servers. After logging in at https://runbox.com, you will find yourself in the Webmail Inbox. At the top of the screen you will see the Main Menu, which lets you easily access the main sections of Runbox. […] Read more
Filed Under: Webmail
Runbox webmail requires cookies to be activated in your browser. Please check whether your security settings are compliant with this. In IE, this corresponds to the “Medium” security setting.
“An error occurred while sending mail. The mail server responded: Invalid From address. Please see https://help.runbox.com/identities/.” To send messages from an address that is not your main Runbox username or an alias address on the account that is sending the message you must verify ownership of that address otherwise our servers will not allow you […] Read more
Filed Under: Email Clients, SMTP
Mutt and NeoMutt are command-line email clients designed for Unix-like operating systems. They provide a fast, keyboard-driven interface for managing email via protocols like IMAP, POP3, and SMTP. Mutt is the original client, offering robust features and deep customization through configuration files. NeoMutt builds on Mutt by integrating additional modern features such as sidebar navigation, […] Read more
What are IMAP Folder Subscriptions? IMAP folder subscriptions allow you to choose which folders appear in your email program/client interface. Many people are unaware of this feature because when they set up their email account all the folders in their account are shown and that is what they want and expect. However, there are a […] Read more
eM Client (www.emclient.com) is an email client for Windows and macOS. It is free to use for home use, but you will need to get an free license from the developers website. To set up eM Client with Runbox, please follow the step-by-step instructions below. Add a new account to eM Client To add a […] Read more
Filed Under: Email Clients, IMAP
To import any email you have stored with other email providers, you can use our IMAP Import feature. IMAP Import will copy all folders and email in another account to your Runbox account. Information you will need to know You will need to know the following things about the current email service before you begin an IMAP Import: That the service […] Read more
To import your contacts (which must be in a CSV file), click Contacts in the main menu and then “Import” in the Contacts menu. After a CSV file has been uploaded, you can define a mapping from the Runbox fields (like first name, last name, phone number etc.) to the columns of your CSV file. […] Read more
From demo@runbox.com Tue Jan 27 02:32:44 2015 Return-path: <demo@runbox.com> Received: from [10.9.9.207] (helo=mailfront03.runbox.com) by takara.runbox.com with esmtp (Exim 4.69) id 1YFv1I-0002OP-4Z for demo@runbox.com; Tue, 27 Jan 2015 02:32:44 +0100 Received: from angua.runbox.com ([10.9.9.117] helo=bars.runbox.com) by mailfront03.runbox.com with esmtps (TLS1.0:RSA_AES_256_CBC_SHA1:32) (Exim 4.76) id 1YFv1M-0006HI-2s for demo@runbox.com; Tue, 27 Jan 2015 02:32:48 +0100 Received: from [10.9.9.241] (helo=rmm6prod02.runbox.com) […] Read more
Login procedure To login to Runbox Webmail: Open your web browser and go to https://runbox.com, which provides a secure, encrypted connection. Use https://runbox.com/mail for a simpler and faster login screen. Enter your username (your username is your primary Runbox email address) Enter your password. Asterisks (***) will appear in this field as you type, to help keep your […] Read more
We recommend that you log out of your Runbox account every time you’re done using the service. This ensures that others cannot access your personal information and correspondence at the computer you use. To exit your Runbox account in a web browser, simply click “Logout” in the main menu. You will need to log in […] Read more
Manager is the core of the Runbox system, and is where you manage all your incoming email. With Manager you can retrieve from external email accounts, filter incoming email, and get information about the various ways by which you can access your Runbox email. You don’t need to configure or make any changes in Manager […] Read more
The Runbox 7 app is a Progressive Web App (PWA), built on technologies that combine the open standards of the web to provide a rich mobile experience on your phone or tablet. If you’re using an Apple device you can access the mobile app by first opening the regular address of the Runbox 7 Webmail […] Read more
When you use a program or app such as Outlook, Thunderbird, and Apple Mail on your computer or mobile device to access your email, you are using the Runbox IMAP or POP services. We officially launched our new IMAP (Internet Message Access Protocol) and POP (Post Office Protocol) services in August 2015. Our aim is […] Read more
It’s both simple and safe to import your domain’s email to Runbox Email Hosting. This article explains how to set up one or more Runbox accounts, switch your domain to use Runbox, and then import any existing email from the other service. What you need to do We often get asked what the best procedure, […] Read more
Please double check the address(es) you have typed; if using the address book, check the entries you have created there for errors also. Currently the webmail doesn’t support putting addresses in quotes or < >.
If you are a business or organization that is new to Runbox it is worth considering a few things before you sign up for our accounts. By asking yourself the questions below, and considering the additional points mentioned you can save yourself some time and expense later on as you begin to use our service. […] Read more
Filed Under: Account, Getting started
If you are new to Runbox it is worth considering a few things before you sign up for one of our accounts. By asking yourself the questions below and considering the additional points mentioned you can save yourself some time and expense later on as you begin to use our service. How many accounts do […] Read more
Filed Under: Account, Getting started
We are pleased to announce the start of the Open Beta Testing Phase of our new Dovecot IMAP servers. We are introducing new IMAP servers to improve our customers’ experience when using Runbox with their email clients and on mobile/tablet devices. If you would like to participate in our Open Beta test, please read the […] Read more
The upgraded search function in Runbox 6 is based on the search functionality originally developed for Runbox 7. You will find the search area at the top of the message list when clicking Search in the Webmail menu. Simply start typing to search the messages in your account. The search function will show results as […] Read more
With POP Fetch you can retrieve email from other email accounts that support the POP3 protocol, with or without SSL. Most email servers at work places, educational institutions, and private Internet Service Providers support this protocol. You can enter as many POP servers as you like, and retrieve the email at set intervals. Note: New accounts […] Read more
Filed Under: Retrieve
Clicking “Preferences” in the Webmail menu lets you review and modify the options for Runbox Webmail. General preferences These options affect all of Runbox Webmail. Date format: Select the format to show dates in Webmail. Time format: Select the format to show timestamps in Webmail. Preferences for folder [folder name] Each Webmail folder has its own set […] Read more
The information on this page may be useful in helping you resolve some of the more common problems people have with their Runbox accounts (including payment problems). Problems Logging In Two-Factor Authentication Application Passwords Payment Problems Not receiving mail from senders Problems Finding Certain Messages Problems logging in Problem Possible Causes Actions I can’t log […] Read more
Filed Under: Documentation, Log In
We aim to make our web app work on as many browsers as possible. We recommend you use one of the following browsers for Runbox, and always ensure you are using the latest version of your computer’s operating system. We particularly recommend Firefox as it is an open source browser and because it has a […] Read more
Many people prefer to use an email program (app) instead of using webmail with a browser. Below we list some popular programs we can offer support for with links to our set up instructions for IMAP. Many of the programs will let you set up multiple identities based on your Runbox aliases and we’ve indicated […] Read more
The Retrieve level in Manager lets you consolidate any other email accounts in one place. As more and more of us keep multiple email accounts, it is both time-saving and easier to organize your electronic communication when you have one place which allows you to get an overview. And with Runbox you get the added […] Read more
Filed Under: Access
The Runbox 7 web app is currently the default webmail interface for the Runbox email service. As we work to complete this major upgrade we encourage you to get involved in its development so that you can help shape the future of this new exciting web app. Runbox 7 documentation can be found at the […] Read more
Filed Under: Runbox 7
Sender Policy Framework (SPF) allows email services to verify the origin of a received message, and help counter forged and unsolicited email (spam). Email services receiving email from the Runbox domains may verify that the messages actually originate with the Runbox servers by looking up the SPF information in the DNS records of our domains. […] Read more
Filed Under: Documentation Tags: spf
The security and privacy of your email is a very high priority for Runbox, and we know it is for our members too. As such, it is worth reviewing some of the aspects of security that affect your email as it is transferred between you and Runbox and between Runbox and other email services. There […] Read more
Sub-accounts are a good way to get additional email accounts with their own username and password for friends, family or business colleagues. Sub-accounts are cheaper than main accounts, but mostly share the same features. Sub-accounts are created and administered by a main account. If you already have one or more sub-account subscriptions you can set […] Read more
Runbox supports subaddressing, which is also often called plus addressing. This allows you to add a + in your email address followed by what is called a tag. An example is shown below for the account demo@runbox.com. demo+shopping@runbox.com You don’t need to set this up as an alias in your account, it just works, and […] Read more
Tags let you label messages across folders, and will allow you to organize and find messages more easily. To add a tag, open an email, select [New Tag] from the Tags field near the top, enter a tag name, and click “Add tag”. You can now sort messages by your tags in the message list. […] Read more
Runbox is a fully-featured email service that you can use with your web browser, an email client like Thunderbird, Outlook, or Apple Mail, or with your mobile phone. A key feature of Runbox is that you can keep all your email on our secure servers so that you can switch between using a web browser, an […] Read more
Filed Under: Documentation
Main accounts You can change your account plan at any time, but you should be aware of the way this works before doing so. you must pay for a full year of the plan you are switching to upgrades and downgrades take place immediately after you pay for the plan you are switching to an […] Read more
To log in to the computer servers that store your email, you will need your username and password. If you have activated Two-Factor Authentication, you will also need a Timed One Time Password or your One Time Passwords. Usernames Your username is your primary Runbox email address, and is displayed in the top right above […] Read more
Filed Under: Documentation
All Runbox domains are synonymous, and you can use whichever domain you like for receiving email. For example, demo@runbox.com is the same as demo@runbox.no, demo@runbox.us and demo@rbox.me. You can see a full list of Runbox domains you can use on the Aliases page when logged in to your account. Webmail settings to send from your […] Read more
We are currently not offering new web hosting accounts. Sorry for any disappointment caused. With Runbox Web Hosting you can host your web site on Runbox’ servers using a domain name you own. If you don’t own your own domain and don’t want your own domain, you can set up a website using a Runbox […] Read more
Video showing folder management in Runbox 5 Runbox Webmail gives you an overview of your email and is where you read incoming messages, organize your email in folders, and write new email. The Runbox Webmail comes in two flavors: The interactive Enhanced Webmail featuring drag and drop of messages, and Basic Webmail which is more conventional. You can try […] Read more
The Name Servers to use for your Runbox Web Hosting account are: ns1.runbox.net ns2.runbox.net
Filed Under: Web Hosting Tags: web hosting
You can delete a whole folder at a time, by checking it off from the menu, and then clicking Delete (below the folder list). This will only delete folders created by you, default folders will just be emptied. To empty your Trash folder, click on the “empty” link in brackets next to the Trash folder […] Read more
If the message you are viewing is an HTML formatted message that does not include a “plain text” version then when you go to Reply there will not be an original message because Runbox only uses the “plain text” version for the Reply. The behavior is typically seen with HTML messages sent from Hotmail because […] Read more
This has to do with Microsoft Outlook and Exchange mail software, please see the following documents: How to Prevent Winmail.dat Attachments from Being Sent in Outlook: http://email.about.com/od/outlooktips/qt/Prevent_Winmail_dat_Attachments_from_Being_Sent_in_Outlook.htm Disabe Winmail.dat Stubbornly Going to Recipients No Matter the Default: http://email.about.com/od/outlooktips/ss/wt121705a.htm
You have to specify your name, signature and from/reply-to address (if diferent from your Runbox one) under Webmail:Preferences.
You can change the size of the text in the Runbox interface by scrolling down to the bottom of the page and clicking on the A+ and A- buttons. Your account will remember this setting for when you next login to your account. Note: Currently, it isn’t possible to specify a default font size for […] Read more
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